Job Details
Job Description
Company Description
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Job Description
Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Facilitate all professional development workshops
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency- Maintain accurate participant records and case notes and provide programmatic reports including success stories
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
Provide operational support and coverage as needed for reception and computer resource room/help desk
Assist in the intake services for the Center
Provide operations support for all compliance driven standards
Provide classroom instruction to participants in computer literacy, job search techniques, life skills, money management, job retention strategies, pre-vocational/career transition opportunities and one-on-one tutoring, as needed including: - Use classroom instruction and group participation activities to assist program participants in learning basic math, reading, writing skills, vocabulary, grammar; and to prepare for GED test - Provides input and assists in the development of Individual Service Plans
- Develop teaching outlines and select and/or design appropriate instructional materials
- Participate in refining existing curriculum, as needed, and developing new curriculum for other identified skills
- Tests for and documents attainment of competencies and academic progress
- Develops individual participant assessment based on participant's performance and reports on participant progress
- Conducts group participation activities to build self-esteem, enhance motivation to complete training, and improve communication skills including soft skills for successful job retention
- Provides individual guidance related to vocational exploration, goal selling, and problem-solving; addresses behavioral problems
- Analyze and improve customer service by identifying areas that require improvement and implementing enhancements Assist in developing, designing and maintaining appropriate documentation of course offerings
- Conduct needs assessment through formal and informal evaluation
- Works with case management staff to facilitate job search and placement maximizing retention for the client.
May be assigned other tasks and duties reasonably related to their job responsibilities
Qualifications
Related Bachelor's degree from an accredited university or college in education, social services, healthcare and/or communications or experience commensurate with the position
- Excellent verbal and written communication skills
- Demonstrated customer service skills
- Familiarity with the communities being served, with knowledge and understanding of local needs and resources
Demonstrated knowledge of best practices in youth development
- Demonstrated understanding of the principles of effective youth-adult partnerships
- Demonstrated creativity and innovation in training design and approach
- Ability to present complex information to a team with varied skill sets
- Ability to lead and facilitate collaborative relationships with diverse groups • Excellent writing, speaking, and analytical skills
- Strong self-motivation: ability to meet tight deadlines and balance multiple priorities
- Experience in curriculum development, implementation, and instruction
- Proficiency in Microsoft Office, Google Business Suite preferred
Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of MS Office and Google docs
Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development preferred
Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and strong written and verbal communication skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
Customer service experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Experience working with young adults (17 - 24) preferred
Clean driving record. Clear background - FBI Fingerprint, Criminal History and Child Abuse Clearances
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
