Ski School Sales Supervisor - Winter Seasonal

Jackson Hole Mountain Resort

JOB DESCRIPTION

JOB TITLE:  MSS Sales Supervisor

DEPARTMENT: Mountain Sports School Sales

REPORTS TO:  MSS Sales Manager

CLASSIFICATION: Seasonal Full-Time

FLSA STATUS: Non-Exempt

GENERAL PURPOSE

• Ensure profitable and professional operations of all Mountain Sports School Sales outlets
• Increase revenue through actively promoting and cross selling JHMR and JHRL products
• Have a thorough knowledge of JHMR products and operations to increase revenue through cross selling while decreasing loss through lowered staffing levels and correct information
• Understand our diverse guest dynamics and deliver the highest possible level of guest service to all guests, both internal and external
• Embrace JHMR initiatives, be active in defining and achieving departmental goals and initiatives
• Actively manage staff performance including all training, spontaneous daily evaluations and mid and end of season reviews

ESSENTIAL FUNCTIONS: PERSONNEL

• Work with Managers to understand and control fluctuating staff levels in accordance with business volume projections
• Oversee performance management of sales and reservations staff including training, evaluations, and reviews
• Support, empower, and develop sales and reservations staff through continual training and communication
• Assist Managers with development of pre-season and in-season training program with a focus on department specific operations
• Assist in communication flow to and from sales staff including daily staff meetings, special MSS information, and JHMR communications
• Assist sales and reservations staff with resolving guest issues at the first point of contact
• Support sales and reservations staff in the use of RTP/One, MSS operations, and JHMR operations.  Aid in basic troubleshooting to ensure efficient operations

ESSENTIAL FUNCTIONS: OPERATIONAL

• Have a thorough knowledge of MSS and JHMR products and operational procedures
• Perform daily operational functions of sales outlets including opening and closing procedures of all MSS Sales outlets including auditing daily sales reports
• Perform the functions of sales, and reservations jobs as needed
• Participate in morning meetings and maintain communications with other JHMR and JHRL departments
• Manage radio communication between sales locations and on-snow supervisors to adapt to dynamic sales scenarios and accommodate guest needs

SPECIFIC FUNCTIONS: SALES SUPERVISOR

• Ensure security in all MSS Sales operations. Supervise auditing, cash handling, over / short, instructor tips, and credit card numbers
• Help oversee all daily front line sales operations at the Bridger Center, Kids Ranch and Mid Station including adult class lessons, kids ranch products, lift tickets, adult local programs, C-V and CES programs and daily opening and closing procedures
• Allocate daily work assignments at front line sales locations with a focus on maximizing efficiency by having staff work multiple locations each day
• Maintain constant communication with MSS sales and MSS on snow supervisors regarding availability, late arrivals, class lesson inventories, and special needs
• Train and manage all front-line sales and reservations staff on MSS products, reservations, front line sales operations and guest service
• Responsible for performance management of all front-line sales and reservations staff including training, evaluations, and reviews
• Oversee cross training operations between MSS Sales and Ticketing departments

SUPERVISORY DUTIES:

N/A

JOB QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITY:

• Strong interpersonal and team building skills
• Self-motivation and desire to excel
• Outstanding organizational skills
• Strong computer skills
• Strong verbal and written communication skills
• Knowledge of PSS products and procedures
• Ability to handle pressure situations

EDUCATION OR FORMAL TRAINING:

• High School Diploma

EXPERIENCE:

• Two years business or sales experience preferably in Ski & Snowboard School Industry

MATERIAL AND EQUIPMENT DIRECTLY USED:

• Computers, standard office equipment, two-way radios

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Office environment

Note:  -- Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.