Partner Development Manager I

The Partner Development Manager I plays a critical role within the Channel Sales department as part of a newly established team focused on new partner growth, outreach, and onboarding. This role combines traditional deal account management with proactive business development, serving as a key liaison between Kapitus and its network of ISOs.

The Partner Development Account Manager I will manage the full lifecycle of engagement — from managing a book of existing underperforming partners to outbound outreach targeting new and terminated partners, to incubating and nurturing newly onboarded partners to ensure long-term engagement, productivity, and growth. This role is ideal for a driven, relationship-oriented professional who thrives on building partnerships, identifying new opportunities, and turning dormant relationships into active, high-performing accounts.

What you’ll do:

New Partner Incubation, Onboarding, and Outbound

• Conduct proactive outbound outreach to new, underperforming, and previously terminated partners to reintroduce Kapitus offerings and identify partnership opportunities
• Develop targeted outreach campaigns (email, phone, and CRM-driven) to increase engagement across partner segments
• Track engagement metrics and report on reactivation success rates and partner growth

Serve as the main point of contact for newly onboarded ISOs, ensuring a seamless transition through the onboarding pipeline

• Educate new partners on Kapitus products, submission processes, and technology platforms to accelerate time-to-first-funding

Check references with other lenders to confirm accuracy and potential

• Research, analyze, and provide background information on potential ISOs
• Create and maintain onboarding materials, process guides, and performance check-ins during the first 90 days of partnership
• Identify early-stage performance trends and collaborate with Partner Managers to transition mature partners to their respective teams when ISO growth metrics have been met

Seek new initiatives to re-engage with inactive ISOs prior to account termination

• Contribute to team projects aimed at improving partner engagement, retention, and deal conversion rates
• Participate in feedback loops with marketing and leadership to refine outbound and onboarding strategies

Account Management & Deal Flow

• Manage daily deal flow and track active opportunities across multiple stages of the sales cycle
• Follow up on outstanding items such as missing information, underwriting updates, outstanding stipulations and contract completion
• Build strong relationships with partner contacts to ensure active engagement and responsiveness on all opportunities
• Provide support coverage for partner accounts when team members are out of office or traveling

Converse with ISOs by phone, text and email to address immediate questions or concerns on deals Strategize and implement new methods to grow accounts and resolve reoccurring issues Sending weekly approval updates to ISOs to ensure deals are top of mind

• Prepare and send contracts accurately, update deal statuses, and communicate effectively with underwriting to expedite funding

Compile competitive offers and intel from ISOs

• Collaborate with Partnership Managers to identify growth opportunities and re-engagement strategies across partner portfolios
• Analyze and report on partner performance data, providing insights to guide strategic initiatives
• Maintain accurate records in CRM and deal trackers to ensure pipeline visibility and reporting accuracy
• Support ISO recertification for all teams and compliance processes
• Maintain a high level of professionalism, accuracy, and organization in all partner interactions
• Manage deal pipeline and update deal tracker for the team

Other tasks as required by management

What we are looking for:

Bachelor’s degree and/or comparable experience preferred 2+ years of B2B sales experience in the industry, ideally in Payment Processing, Financial Services, and/or Consultative Sales with a history of success A true self-starter with a hunter mentality and strong desire to learn and grow in a fast paced environment

Excellent verbal, written, and interpersonal communication skills Excellent analytical, presentation, and phone skills

Experience with contract/partnership negotiations is a plus:

Proven success in meeting and exceeding sales goals Team player with a strong sense of accountability

Experience achieving metric and quality performance:

Efficient planning, organization and time management skills Goal oriented individual with a proactive approach in developing relationships with merchants and ISO partners Proficient in Microsoft Excel, Word, PowerPoint and Outlook and CRM Smart, hard-working individual who wants to be an integral part of a growing channel

Experience with administrative tasks:

Strong professionalism and adaptability

Kapitus Total Rewards Package Includes:

Competitive Base Salary of $75,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience Incentive Commission Compensation Plan –earned monthly

Health Insurance:We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense.

Voluntary Insurance:Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events.

Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones.

LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:

Pet and car insurance discounts. Financial services such as LegalShield. Relaxation and stress management tools, including a fully covered annual subscription to The Calm App. Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life.

Tuition Reimbursement:Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Transit Reimbursement:We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities.

Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future. Paid Time Off and Sick Time

About Kapitus:

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.

Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.