C

Cruise Consultant

Cheerful Hearts Travel
Full-time
Remote
United States
Do you prefer the flexibility to work remotely while assisting clients with booking, managing, and customizing their cruise vacations? If you answered yes, thenΒ Become a Cruise Consultant Today!

This role involves assisting clients with booking, managing, and planning their cruise vacations entirely through online platforms. The ideal candidate will possess excellent customer service skills, a strong knowledge of the cruise industry, and a genuine interest in helping clients find the perfect cruise experience. The Cruise ConsultantΒ  will ensure that clients receive top-notch service from the initial booking inquiry through to post-cruise follow-up.

Key Responsibilities:

  • Cruise Booking & Management: Assist clients in selecting and booking cruises, including cabins, itineraries, shore excursions, and other services, through the company’s online platform.
  • Customer Support: Provide expert guidance to customers by answering inquiries regarding cruise destinations, amenities, pricing, and available promotions. Assist with modifications, cancellations, and rebooking.
  • Personalized Recommendations: Offer tailored cruise options based on client preferences, including budget, travel dates, desired experiences, and destination interests.
  • Upselling & Cross-Selling: Recommend additional services such as shore excursions, travel insurance, upgrades, or onboard experiences (spa, dining, etc.) to maximize customer satisfaction and increase revenue.
  • Problem Resolution: Address and resolve customer issues or concerns related to cruise bookings, such as itinerary changes, booking errors, or cruise line policies, ensuring timely and satisfactory outcomes.
  • Documentation & Reporting: Keep accurate records of customer interactions, bookings, payments, and any changes to reservations. Generate and maintain reports for tracking bookings, performance, and customer satisfaction.
  • Promotions & Special Offers: Keep clients informed about exclusive deals, discounts, or special promotions available on cruises and work to maximize bookings during peak sales periods.
  • Collaborate with Cruise Lines: Work with cruise line partners to obtain up-to-date information about schedules, special offers, and availability to provide accurate and comprehensive recommendations to clients.
  • Post-Cruise Support: Follow up with clients after their cruise to ensure satisfaction, collect feedback, and offer further travel services for future trips.
  • Continuous Learning: Stay up to date with trends, new cruise offerings, itineraries, and industry changes to offer clients the best recommendations.

Skills & Qualities:

  • Cruise Enthusiast: A genuine passion for cruises/travelΒ and helping customers plan memorable cruise vacations.
  • Customer-Centered: Driven to provide outstanding service and exceed client expectations throughout the entire booking process.
  • Sales-Oriented: Comfortable recommending and upselling additional services to enhance customer experiences and meet sales goals.
  • Problem Solver: Ability to identify challenges and resolve booking issues or customer concerns quickly and effectively.

Perks & Benefits:

  • We provide ongoing training to help you grow in the travel industry.
  • Flexible 1099 remote work from home opportunity
  • Access exclusive deals for personal and professional travel

We are excited to hear from you! Until then, Cruise the world with a Cheerful Heart!