Join our Customer Service Team at Helen of Troy as our Customer Service Supervisor (hybrid work onsite and from home), and make an immediate impact on our trusted brands, including our 9 leadership brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day!
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Work Location – El Paso, TX
Initial training will be onsite, Monday - Friday 8:00 AM- 5:00 PM. After training, you will be given the opportunity to work a hybrid work model.
What you will be doing:
As the Customer Service Supervisor, you will be responsible for the training and orientation of new customer service representatives. This person will supervise customer service representatives in their daily tracking of orders and returns, as well as follows-up on customer and sales representatives calls. You will play a crucial role in coaching, leading, inspiring and mentoring customer service reps.
Assist with technical questions or complaints and answer customer service calls.
Maintain critical inventory reports, as well as critical order updates to the warehouse.
Establish and incorporate key performance indicators to help evaluate performance, set goals and design ways to reward team members.
Train and orient users on the ORACLE Order Management System.
Ensure established processes are followed diligently by auditing e-mails, orders, and returns daily.
Assign work in case of absence or planned vacation.
Supervise territory loads and determine if re-alignment or re-assignments are vital.
Assist with both compliance and non-compliance teams to ensure issues are resolved in a timely manner.
Coordinate customer service representatives work plans and progress.
Supervise daily workload orders and returns and ensure goals are met in accordance with Helen of Troy’s policies and approve employee time schedules.
Skills needed to be successful in this role:
Excellent oral and written English communication skills
Proven management skills
Excellent teamwork and time management skills
Strong analytical skills
Strong presentation skills and organization skills
High School Diploma or General Equivalency Diploma
2 + years related experience
2+ years of managerial experience
Proficient in Microsoft Office and ORACLE
Typing WPM 40 words per minute
Authorized to work in the United States on a full-time basis
Bilingual in Spanish
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.
We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.