International Account Specialist

Job Description

Vista Outdoor - is looking for an Account Specialist for the Account Services Team (1-2 years of experience)

Join our talented team. Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged, proactive, and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.

Vista Outdoor is a leading global designer, manufacturer and marketer in the growing outdoor sports and recreation markets. The company operates in two segments, Outdoor Products and Shooting Sports, and has more than 30 well-recognized brands that provide consumers with a range of performance-driven, high-quality and innovative products in the ammunition, firearms and outdoor accessories categories. Vista Outdoor enjoys expanded distribution for some of the most widely known and respected brands in the industry: Federal Premium®, Bushnell®, BLACKHAWK!®, Primos®, Uncle Mike’s®, Hoppe’s®, RCBS®, Alliant Powder®, CCI®, Speer®, Champion® Targets, Gold Tip® Arrows, Weaver® Optics, and Outers.

Vista Outdoor is headquartered in Minnesota and employs approximately 5,800 skilled workers. The company has manufacturing operations and facilities in 10 U.S. states, Puerto Rico, Mexico and Canada along with international sales and sourcing operations in Mexico, Canada, Europe, Australia, New Zealand and Asia.

The Position

Our Overland Park, KS location is seeking an Account Specialist to add to our International Team.

Responsibilities

• Proactive engagement with customers and internal functional groups to better understand needs and challenges

• Order management for PO’s received vis phone, email, and regular mail Processing Ecommerce Orders via EDI

• Responsible for special order accounts and other assignments.

• Entering Parts Orders for Dealer accounts

• Return Authorization entry and routing for approvals

• Processing credits in a timely manner for customers

• Manage and support defined team metrics to drive efficiencies

• General questions from accounts

• Utilizing B2B for Dealer Assistance

• Direct communication with our Dealer accounts to deliver highest level of customer service possible

• Researching FedEx Shipments

• Enter in Sales Leads

• At times, may receive consumer lab questions that will require research and follow up

• At times, assist with purchase order entry during peak show periods

• All other duties as assigned

• Ensuring that all necessary documents are complete for shipments, including customs forms, licenses, etc.

• Utilizing customer portals to manage orders

• Work with Trade Compliance on the license decrements

• Well versed with current Incoterms and how this impact shipments and revenue recognition

• Understanding of HTS codes, Certificates of Origin, Safety Data Sheets, Letters of Credit, etc.

• Ability to effectively communicate with people across the globe

• Effectively understand the shipping restrictions and embargos with different countries

• Must be exceptionally detail-oriented and very conscientious with accuracy and integrity of data required to ship internationally

• Strong critical thinking and problem solving skills

• Strong Excel skill and experience with NetSuite (preferred)

Qualifications

• Bachelor’s degree preferred, or a combination education and 1-2 years of Account Service experience
• Excellent interpersonal skills, written and oral communication skills, and multitasking skills
• Independent thinker and strong problem solving skills
• Knowledge of outdoor products and industry preferred
• Prior experience utilizing ERP Operating Systems and Microsoft Suite programs including Excel, Word, and CRM applications.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Alternate hours may be required to communicate with Eastern Hemisphere contacts.
• Non-smoking office environment.
• Requires both verbal and written communication with our customers, and face-to-face contact with others in the company.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D

Pay Range:

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled