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International Account Specialist

Vista Outdoor
Overland Park, KS, USA
Our Overland Park, KS location is seeking an Account Specialist to add to our International Team.


Proactively perform all aspects of the order management process including the following:
  • Proactive engagement with customers and internal functional groups to better understand needs and challenges
  • Order management for PO’s received vis phone, email, and regular mail Processing Ecommerce Orders via EDI
  • Responsible for special order accounts and other assignments.
  • Entering Parts Orders for Dealer accounts
  • Return Authorization entry and routing for approvals
  • Processing credits in a timely manner for customers
  • Manage and support defined team metrics to drive efficiencies
  • General questions from accounts
  • Utilizing B2B for Dealer Assistance
  • Direct communication with our Dealer accounts to deliver highest level of customer service possible
  • Researching FedEx Shipments
  • Enter in Sales Leads
  • At times, may receive consumer lab questions that will require research and follow up
  • At times, assist with purchase order entry during peak show periods
  • All other duties as assigned
  • Ensuring that all necessary documents are complete for shipments, including customs forms, licenses, etc.
  • Utilizing customer portals to manage orders
  • Work with Trade Compliance on the license decrements
  • Well versed with current Incoterms and how this impact shipments and revenue recognition
  • Understanding of HTS codes, Certificates of Origin, Safety Data Sheets, Letters of Credit, etc
  • Ability to effectively communicate with people across the globe
  • Effectively understand the shipping restrictions and embargo’s with different countries
  • Must be exceptionally detail-oriented and very conscientious with accuracy and integrity of data required to ship internationally
  • Strong critical thinking and problem solving skills
  • Strong Excel skill and experience with NetSuite (preferred)


  • Bachelor’s degree preferred, or a combination education and 1-2 years of Account Service experience
  • Excellent interpersonal skills, written and oral communication skills, and multitasking skillsΒ 
  • Independent thinker and strong problem solving skills
  • Knowledge of outdoor products and industry preferred
  • Prior experience utilizing ERP Operating Systems and Microsoft Suite programs including Excel, Word, and CRM applications.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Alternate hours may be required to communicate with Eastern Hemisphere contacts.
  • Non-smoking office environment.
  • Requires both verbal and written communication with our customers, and face-to-face contact with others in the company.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

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