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Online Cruise Reservationist - Work From Home

Best Days Travel
Full-time
Remote
United States
Responsibilities:

Cruise Booking and Coordination:
 
  • Assist clients in selecting the perfect cruise itinerary based on their preferences and budget
  • Make cruise reservations, ensuring accuracy and adherence to client specifications
  • Coordinate with cruise lines to confirm availability, cabin types, and special requests
     
Customer Service:
 
  • Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
  • Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
  • Handle inquiries, concerns, and complaints professionally and promptly
     
Booking and Scheduling:
 
  • Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
  • Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
  • Confirm bookings and send detailed itineraries to clients
     
Destination Knowledge:
 
  • Stay updated on travel trends, visa requirements, and safety information for various destinations
  • Offer insights and suggestions for travel experiences that match client interests
     
Administrative Tasks:
 
  • Maintain accurate records of bookings, payments, and client interactions using our CRM system
  • Process payments and handle invoicing as needed
     
Benefits:
 
  • Competitive salary with performance-based bonuses
  • Remote work opportunity, allowing for flexible hours and work-life balance
  • Opportunities for professional development and training in the travel industry
  • Access to exclusive travel discounts and perks
  • Collaborative team environment with supportive colleagues
     
Basic Qualifications:
 
  • Proven experience in a similar customer service role or within the travel industry
  • Strong communication skills with fluency in written and spoken English (additional languages are a plus)
  • Proficiency in using booking platforms and CRM systems
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team, with a customer-first mindset
     
Join us in making travel dreams a reality while providing unparalleled service to our valued clients.