Reservation Agent

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that begins with their very first contact with us.   With good pay, extensive benefits and a family atmosphere, we are seeking a great communicator with excellent listening skills who can confidently explain and sell the resort experience.

Job Type: Full Time

Pay $ 15.00  per hour

Age Requirement: Must be at least 18 years of age
Reports to: Reservations Manager and Revenue Manager

As a Reservations Agent, you will be able to learn about all the resort has to offer, be calm and confident on the phone, and proficiently upsell our product.

Responsibilities include:

• Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
• Use good selling techniques to up-sell when appropriate.
• Process daily reports, confirmations, advance deposits and purchase orders for future reservations.
• Update GDS reservations (online reservation sites) in reservations system (RDP) and on-line extranets.
• Must be able to type 30 words per minute with 80% accuracy
• Additional responsibilities and duties may be added as needed
• Assist the Reservation Supervisor and Revenue Manager with Reservation Department operations.

Personal Skills

• Must be able to work weekends.
• Scrupulously follow all Driftwood and hotel policies and procedures.

• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Effectively communicate and coordinate with all departments during functions.

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself, acts and dresses professionally at all times; sets standards for all associates.

• Understands and communicates the DHM/Margaritaville Lake Resort Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.

• Must have or be able to acquire knowledge of all hotel departments and functions.
• Must have exceptional computer skills.
• High school education and relevant training and experience required.  Additional education preferred.

Physical Requirements

• Lifting and pulling of up to 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.