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Retail Team Leader

Careers
Full-time
Remote friendly
Worldwide

Role: Retail Team Leader

Team: Retail

Scope: Individual Contributor, CF3

Reports To: Retail Store General Manager

Pay Range: $27.75 - $30.75

Location: Seattle, WA Store

COVID-19 VACCINATIONS  

Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.   

 

Benefits 

Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more. 

 

General Summary 
All teams need a strong leader! As Retail Team Leader, you maintain an environment that promotes employee learning and customer service through encouragement and coaching. You help to identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides. You partner with the General Manager and Assistant Manager to ensure operational and brand objectives are met even in their absence. 

 

What You’ll Do 

You engage by determining and meeting the specific needs of each customer with kindness and creativity. While modeling that behavior, you ensure Customer Experience guides have access to all tools and resources to provide that same level of service. You ensure accuracy in all point-of-sale operations by completing all register and scenario training for yourself and the team. You handle product returns in the spirit of our Ironclad Guarantee, while ensuring the team does returns accurately for inventory purposes. You fulfill online orders and inventory transfers. You merchandise the store during downtimes: folding, hanging, steaming and stocking. You assist in the training of fellow employees. You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community. 

 

Who You Are 

We want candidates with proven service experience who thrive in a team-based atmosphere as a leader. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. Folks who successfully lead an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. 

  • Demonstrates an approachable leadership presence and can prioritize, delegate and coach a team. 

  • Excited to uncover and foster the development of team members for the betterment of the business. 

  • Ability to make sound judgment calls and manage daily store operations in the absence of the manager(s). 

 
YOU ARE AN ENVIRONMENTAL ACTIVIST 

  • You utilize all allotted environmental-activism hours. 

  • You facilitate and encourage activism for team members. 

  • You educate your team on environmental campaigns and local initiatives. 

  • You identify opportunities for store sustainability and collaboration with 
    local groups. 

  • You inspire customers to get involved. 

 

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION 

  • You empower the staff to offer outstanding service through consistent personal examples and encouragement. 

  • You offer proactive coaching (both constructive and complimentary) to continually elevate customer service. 
     

YOU ARE ACTION-ORIENTED, TAKE INITIATIVE AND DELEGATE 

  • You partner with the Visual Team Leader or Visual Merchandiser and Marketing Team Leader to identify and execute regular priorities. 

  • You ensure optimal inventory levels on the sales floor 

 

YOU LEAD BY EXAMPLE AND ACTIVELY COACH   

  • You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.   

  • You serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Community Engagement Program.    

  • You value and enjoy team-based ideation and problem solving.   

  • You maintain positive relationships with management, team members and store partners.   

  • You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.   

  • You identify growth opportunities for team members within the Community Engagement Program and partner with management to address them.   

 

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO 

  • You ensure the safety and well-being of all customers and employees. 

  • You assist management in the hiring of people who pursue passions that are related to our products and philosophy. 

 

YOU ARE A LIFE-LONG LEARNER 

  • You demonstrate initiative and seek opportunities to grow your own skills.  

  • You welcome feedback and you grow from it.  

  • You assist in training and development of all team members and foster an environment of continued learning. 

 

YOU CREATE A SAFE STORE ENVIRONMENT 

 

  • You maintain a safe and secure environment for your team and customers and resolve any concerns quickly. 

  • You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment. 

 

 

YOU CONSISTENTLY EXECUTE ALL DUTIES OF A CUSTOMER EXPERIENCE GUIDE 

When not scheduled for leadership duties, the balance of weekly hours will be scheduled as a Customer Experience Guide. 

 

PHYSICAL REQUIREMENTS 

  • Able to stand/walk for extended periods of time. 

  • Able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising. 

  • Able to walk up and down a staircase carrying boxes, products and other necessary items. 

  • Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean. 

  • Able to safely lift boxes up to 55 pounds. 

  • Comfortable climbing ladders. 

 

SCHEDULE 
Our stores are open seven days a week. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late. 
 

WHO WE ARE:  

“We’re in business to save our home planet.” 

Build the Best Product  

In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked. 

Cause No Unnecessary Harm  

Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it. 

Use Business to Protect Nature  

Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism. 

Not Bound by Convention  

Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.   

   
EMPLOYEE CONDUCT 
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.  
  

COVID-19 VACCINATIONS 
Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.