About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
Reporting to the Regional Operations Manager, Eastern Europe, Turkey & Israel, the Tour Staff Supervisor is responsible for all tour staff related administration as well as management of all tour leaders (CEOs) and relevant processes involved in their successful tour operation from start to finish. This includes management of all admin related to tour leaders and all aspects of their training, performance management, briefings, swag inventory and other as deemed necessary.
This is a remote role based in Athens, Greece as there is no physical office in this region.
What You’ll be Doing
Leadership & Engagement
Act as an ambassador and role model of the G Adventures core values.
Mentor, coach and motivate G Adventures tour staff.
Support tour staff engagement between them, Local office and G Adventures globally.
Contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.
Implementation of brainstorming sessions, tour guide incentive programs and local awards programs.
Lead regional engagement initiatives for tour guides and contribute to special projects.
Support the Regional Operations Manager with the implementation of tour guide incentive programs, local awards programs and monitor and regularly contribute to the tour guide forum discussions.
Recruitment & Training
Assist in quarterly tour staff performance reviews
Managing and reporting on tour guides performance, including regular 1:1 meetings to keep tour guides informed of their progress.
Responsible for the ongoing management of the tour guide schedule.
Assist and help manage all aspects of tour staff training, including but not limited to Wanderers, shadow and route training.
Management of the full recruitment process including but not limited to predicting when new tour guides will be required, reviewing applications and finding new recruitment methods if necessary through to interviewing and contract signing process.
Responsible for all tour guides contracting and the timely updating of all contracts and related administrative work.
Work with the Regional Operations Manager to design and carry out ongoing training, development, growth and ongoing meetings with tour guides based on their needs.
Performance Management
Read and respond to the tour guide comments section on passenger evaluations and action as necessary.
Working with tour guides to ensure they take responsibility for their own trips expenses and documents.
Responsible for compiling pre-trip documents for the tour guides and for pre-and post-trip report and debrief of tour guides.
Tour Staff Administration
Replying to all correspondence from our tour leaders
Coordination of all tour staff programs and initiatives
Reading and replying to trip comments
Pre-and post-trip emails
Assist tour guides in getting all necessary information for trips.
Assist in tour guide profile updates, tour guide Info database and Route Guide updates, the maintenance and development of tour guide resources
Operations/Critical Incident Management
Assist tour guides in getting all necessary information for trips.
Provide tour staff with practical field support.
Coordinate and assist in ground support for logistical issues during trips and on trip emergencies.
Assist with critical incident management as needed.
In co-operation with the Regional Operations Manager - address tour guide and passenger issues that arise, work with leaders and the Operations Supervisor to solve operations related issues.
Carry the emergency phone as required in rotation with others. In case of an emergency, you might be required to assist outside of regular work hours.
Technology & Systems
Manage basic troubleshooting related to our systems.
Facilitate ongoing training to tour guides as needed related to systems and how we use them.
Provide the technology team feedback on improvements to our systems.
Financial
Manage timely submission of all aspects of tours in Polaris, checking and supervising money request, dailies, cash flow, post trip emails and general trip expenses.
Supporting Finance with review and approval of tour expenses, taking on these duties where necessary.
Responsible for tour staff payroll, quarterly Bonus, and tour guide accounts process.
Commercial
Assisting the Management in reading tour guide trip comments and responding as required, including communicating any costing, product or operational information/changes.
Multi-brand
Work with the Regional Operations Manager to ensure recruitment, training, branding and performance management is tailored to meet the needs of various brands.
Other
Contribute to special projects, such as gathering and organizing photos for internal and external use; developing manuals and other tour guide resources.
Any other tasks as requested by Operations Manager and Director of Operations.
Desired Skills & Experience
Thorough understanding and commitment to the G Adventures core values and business model
Experience as a tour guide, and/or guide in the region
Ability to motivate and inspire others
Strong communication skills (verbal and written)
Ability to manage a crisis and take responsibility for the safety of others
Customer service oriented with solid teamwork abilities
Strong administration and organizational skills and experience
Highly organized and detail oriented
Sound computer skills, especially in Microsoft Excel, Google Suite, and ability to train others in online digital systems
Ability to recognize the demands of deadlines and schedules in work, ability to prioritize
Travel experience and a passion for the region/industry and people
Demonstrated ability to focus on day-to-day operations whilst achieving operational excellence.
Ability to travel in the region and globally as required by role
Ability to work weekends as required by role (will be made up with time in lieu)
Ability to understand the needs of both our tour staff and G Adventures as a business
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.