Mountain Operations Dispatcher

Overview

The Mountain Operations Dispatcher is responsible for working with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This is a critical role that facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. This position also provides basic administration support such as document review, data entry, and filing in a fast paced, multi-tasking environment.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

"Work Where You Love To Play!" at Boyne Mountain Resort.

Responsibilities

Essential Job Functions (including but not limited to):

Uses telephones and radios to transmit and receive operational and emergency information

Handles and prioritizes multiple simultaneous communication demands

Switches between tasks quickly and effectively while maintaining composure

Relays information promptly and clearly to the First-Aid Room Foreman or another team leader on duty

Requests and communicates with EMS and other outside agencies

Routes wrong-number callers to the correct destination

Communicates professionally and effectively with guests, coworkers, vendors, and community members

Works to find answers to all guests’ questions

Requests assistance with difficult interactions

Works as an effective and professional part of a team; contributes positive and respectful energy to the group dynamic

Assists with daily paperwork for completeness

Runs pre-defined reports from the dispatch system

Constructs time-lines and other additional documentation as needed

Ensures dispatch office is clean and well-stocked; assists with keeping the first-aid room clean and stocked

Understands the traumatic stress felt by first responders, is willing to have open conversations following significant incidents, watches for signs of traumatic stress among coworkers, and takes action to help

Proactively participates in Continuous Quality Improvement efforts

Openly and honestly debriefs significant incidents in a group setting, sharing areas of success and ideas for possible improvement

Invites and receives feedback professionally

Reports safety and quality concerns immediately and discretely

Develops and maintains a thorough knowledge of the mountain and other resort departments and operations

Knows the trail map and current trail status

Knows the location of all Patrol resources

Establishes and maintains cooperative working relationships with members of other departments and develops an understanding of their processes

Familiar with major buildings and structures was well as overall resort property layout

Strives to develop an understanding of the internal layout of all major buildings

Exercises sound judgement while executing the functions of the position

Qualifications

Required Qualifications (knowledge, skills, certifications, education, etc)

• Experience working in a multi-tasking environment with telephones, radios, and computers
• Experience working in the customer service or hospitality industry

Recommended Qualifications:

• Experience working in a multi-tasking environment with telephones, radios, and computers
• Experience working as a Ski Patroller
• Experience in healthcare, especially in the emergency setting
• Holds EMT, WFR, OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification