Implementation Consultant

Competitive Compensation & Benefits Package * 401(k) with Profit Sharing * Flexible Time Off * Office Dog!!

OUR CORE VALUES:

• We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
• We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
• We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
• We’re pioneering. We’re pioneering and aren’t afraid to fail—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
• We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
• We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.

ABOUT US:

By combining our unparalleled domain expertise with leading edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics.

POSITION SUMMARY:

The Implementation Consultant is responsible for delivering client implementations to ensure all Ad Astra solutions are implemented in an efficient and effective manner. This role will serve as the subject matter expert for new and reimplementing clients, and will configure solutions, train client administrators, provide expertise in process, setup and usage of Ad Astra solutions. They will effectively communicate with clients and internal stakeholders during the life of their assigned projects to ensure successful completion of their projects.

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES:

• Manage multiple, simultaneous projects of varying scope and duration while coordinating efforts with various resources on each project.
• Clearly communicate implementation process to client team members and set proper expectations throughout the engagement.
• Advise client and internal personnel in the resolution of technical or complicated issues associated with implementing Ad Astra solutions.
• Operate as a client advocate by contributing to the identification of new and/or improved solution workflow, practical utilization, and technical application specifications to reflect client requirements.
• Plan, coordinate and deliver training to internal and external customers.
• Evaluate and influence changes to curriculum and training techniques.
• Structure delivery of training and configuration knowledge to customer needs or circumstances. Present materials efficiently and effectively at an appropriate level for those being trained.
• Prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
• Record time spent on all projects through time tracking practices and scheduling calendar.
• Maintain awareness of new functionality of the application and its technology.
• Act as a knowledge resource for internal staff.
• Document problems and resolutions for future reference within knowledge base in a thorough and timely manner.
• Maintain and aspire to exceed departmental and company goals which adhere to Client Service and Retention, Revenue and Associate Development.

POSITION REQUIREMENTS:

• Bachelor’s degree or above (BIS or another Computer Science Degree preferred)
• Experience with clients in a consultative capacity in SaaS or Enterprise software environment.
• Physical requirements as needed

ESSENTIAL COMPETENCIES:

• Problem Solving
• Collaborative Communication
• Public Speaking
• Interpersonal and written communication skills
• Sense of Urgency – with attention to detail and ability to meet deadlines
• Ability to troubleshoot and explain technical concepts

ADDITIONAL PREFERRED QUALIFICATIONS:

• Flexibility, with the ability to work in a fast-paced environment
• Comfortable speaking with both internal and external audiences both in person and via conference call
• Ability to document process and technical information
• Willing to assist others as needed

Ad Astra is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace where all individuals are treated with respect and fairness—regardless of race, color, national origin, sex, gender identity or expression, sexual orientation, religion, age, political affiliation, disability, veteran status, or any other characteristic protected by law.

All applicants must be legally authorized to work in the United States. Please note that Ad Astra is unable to provide work visa sponsorship for this position.

This is an in-office, full-time position in Overland Park, KS. Ad Astra does not provide relocation expenses.