Service Manager

Job Details Level: Management Job Location: Park at Pineywoods - Conroe, TX 77301 Job Category: Onsite Management Our national multi-family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

JOB SUMMARY:

Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

• REPORTS TO: Community Manager and Regional Maintenance Supervisor

SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
• Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
• Coordinate, schedule and prepare vacant apartment units for move-in.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Identify and correct hazardous property conditions that could place the property in a liable position.
• Ordering supplies and managing maintenance budget.
• Coordinate, schedule, and perform preventative maintenance on equipment and units.

Qualifications:

REQUIRED EDUCATION AND TRAINING:

DEGREES AND DIPLOMAS:

 High school diploma or equivalent.  Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS:

 EPA Section 608 (HVAC/Freon Recovery certification) required.  Certifications/Permits required City or State to perform job responsibilities required.  Training in boiler repair, plumbing and mold detection/resolution required.  Certified Apartment Maintenance Technician (CAMT) preferred.  Certified Pool Operator (CPO) required.

KNOWLEDGE, SKILLS AND ABILITIES:

 Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.  Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.

 Must be able to apply common sense and understanding to carry out instructions and plans.  Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.  Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.

 Proficiency in using property management software(s) and Microsoft Office.  Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.  Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.  Must supply own hand tools.