Mountain Host Volunteer

Volunteer JOB TITLE: Mountain Host Volunteer DIVISION: Mountain Operations REPORTS TO: Guest Services Sr.Manager LOCATION: Solitude Mountain Resort CLASSIFICATION: Part-Time/ Seasonal Volunteer POSITION: This is a volunteer position that has certain benefits available to those who commit to volunteering at least 20 days during the winter recreational season. Hosts will provide a positive contact between guests and Solitude Mountain Resort. Hosts will work from the base areas (Moonbeam and the Village), and at various on-mountain stations to greet, inform and guide guests to services and facilities. Working on snow requires significant physical skills and awareness. Staff working on snow and/or skiing will need a snow skills assessment annually and equipment testing prior to the start of on-snow work. Solitude has on duty helmet policy for employees that are required to ski or ride for their job. Hosts may also be asked to work various on-mountain events throughout the season. SPECIFIC JOB REQUIREMENTS: Prior experience as a mountain host, similar work at another resort or direct customer service is preferred Excellent customer service and interpersonal skills Good verbal and written communication skills Additional language is a plus Able to ski/ride at an intermediate or expert level is preferred Able to work as part of a team and collaborate accordingly Good problem-solving skills Friendly and outgoing personality; tactful and appropriate JOB DUTIES AND RESPONSIBILITIES: Provide a first point of positive, friendly, and welcoming contact between Solitude Mountain Resort and guests Greet skiers, riders, and groups Be a source of information regarding all mountain operations, facilities, activities, schedules, trends, and conditions Able to work a flexible schedule, including early mornings, split shifts, occasional evenings, weekends, and holidays. Able to work in inclement weather on a regular basis for log periods of time Distribute informational materials as needed Work at areas of the resort as assigned Accomplish tasks in the absence of constant supervision Anticipate and resolve guests’ needs Knowledge of the resort emergency operating plans and procedures Provide tours for guests around the mountain venue and facilities Assist all other mountain departments as needed to help improve delivery of services Perks of Working Here: Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts. Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons. Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program. Solitude Mountain Resort provides staff members with healthy and positive work experience in a setting that fosters camaraderie and a feeling of being “part of the family.” We are committed to our philosophy of the “Three Circle Model,” which promotes taking care of the guest, taking care of the company, and taking care of each other. Not only does our commitment to this philosophy keep our guests returning year after year, but our staff members as well. It is our desire that staff members enjoy their work, while also taking the time to enjoy the great activities available in our breathtaking, natural environment. We like to have fun while providing world-class guest service and memorable experiences to our guests and each other.