Operations Manager

Job Title: Operations Manager Department/Group: Mountain Sky Guest Ranch Location: Emigrant, Montana Job

Description:

Position Summary Mountain Sky is a 95-year-old luxury guest ranch located in the heart of southwest Montana’s Paradise Valley. Our entire team lives by six core values: Listen & Respond, Include Everyone, Put People First, Give Back to Others, Lead by Example, and Innovate Continuously. We boast the feel of a remote ranch set on 17,000 private acres and up against hundreds of thousands of acres of National Forest but are only 10 minutes from the nearest small town and an hour away from Bozeman.

Mountain Sky is open to guests from May-October and has a seasonal staff of 105 associates. The Operations Manager will report directly to the MSGR Assistant General Manager to provide support for all guest operations at the ranch. This is a nine-month position that will center on supporting the ranch during its operational peak.

The ideal candidate will demonstrate a high aptitude for managing others, a passion for hospitality and possess excellent communication and organizational

skills:

Required

Skills:

Minimum 21 years of age (required for insurance purposes) Must be able to lift 50lbs overhead. Must be able to work in a standing position for 10+ hours in a day. Must be able to work in a sitting position for 5+ hours in a day. General

Responsibilities:

Job will include but not be limited to the following: Support MSGR General Manager and Assistant General Manager in the management of all operations at Mountain Sky Manage and schedule the guest services staff at MSGR Report scheduling information for payroll – sick days, unpaid time, vacation, etc Schedule the maintenance and front office staff Report scheduling information for payroll – sick days, unpaid time, vacation, etc Oversee MSGR Activities and Risk Manager Oversee MSGR Housekeeping Manager Oversee MSGR Dining Room Manager Oversee MSGR Bar Manager Oversee MSGR Kid’s Program Manager Provide exceptional service to all guests at MSGR Lead “from the front” by demonstrating a willingness to work alongside reports in their respective areas Live out the six BFOB Core Values: Listen & Respond, Include Everyone, Put People First, Give Back to Others, Lead by Example, and Innovate Continuously.

Guest Services The Operations Manager responsible for ensuring that MSGR maintains a level of guest service excellence that is consistent with other AMBW and BFOB properties.

• Participate in guest events – ex: lunch ride, talent show, dinner ride, etc. Budget Management Collaborate with the General Manager and Assistant General Manager to ensure that all budgetary goals are met for areas of responsibility (i.e., activities, housekeeping, dining, kids program) Exercise fiscal responsibility in everything while prioritizing guest

experience:

All decisions must be data-driven and defensible.

• Manage relationships with goods and service providers to ensure reliable, affordable service for the ranch.
• Oversee Maintenance of Operations/Activities Records Activities Sheet Equipment Inventory Risk Management Continuously work with MSGR team and Risk Manager to maintain and increase safety for our guests and staff.

Be a capable point person in emergencies- able to think swiftly and thoroughly

about:

an appropriate plan of action and then ensure its execution.

• Ensure that Accident Reports + Work Comp First Reports are filled out in a timely fashion.
• Maintain an inventory of staff radios and communicate repair requests to IT Team Management Scheduling & Appreciation Support MSGR staff by creating and maintaining a schedule for associates throughout the season.
• Recruiting and Hiring Advertising positions and always networking/ finding new outlets for advertising jobs Collaborate with HR to write job

description:

s for all roles in (guest services, activities, and dining) Communicating with applicants and conducting first-round interviews Write letters of recommendation for former associates upon request Assist HR Manager in overseeing associate onboarding process Send out a welcome email, including packing list, to new hires

Requirements:

• Conduct yourself and ranch operations with the utmost integrity.

Respect the privacy of others – ranch guests, staff, and owner. Ability to enforce rules and policies and lead by example Work well with others. All interactions with guests and staff must be conducted in a courteous manner. “Caring” is the pivotal word that should dominate all our actions. Attend weekly operations staff meetings during the guest season, and any other meetings, as requested.

Ability to work as a team member in a cooperative environment. Strong organizational and interpersonal

skills:

Excellent customer service. Ability to remain unflappable in the face of stressful situations and retain a calm demeanor Personal initiative, motivation, and resourcefulness.

Compensation:

Housing is provided, and the salary package is competitive and includes paid time off and holidays, health, vision, dental and life insurance, and up to a 6% 401(k) match. To apply, please email your resume and cover letter to Zach Wingo at hr@ambwest.co AMB Sports & Entertainment is a subsidiary of AMB Group LLC, and is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC and Mercedes-Benz Stadium.

Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M.

Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United.

The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council.

Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and twelve founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, and Ticketmaster. To learn more

about:

Mercedes-Benz Stadium visit www.mercedesbenzstadium.com.

• Follow us on Facebook, Instagram and Twitter.

Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033).

Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information

about:

Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.