Patient Service Representative I

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location Outpatient Center in Lake Forest Job Description Hours are M-F, 8 hour shifts, 5 days one week and 4 days one week of the pay

K.S.A.'s:

High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.

• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.

Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately.

Job Duties:

Completes pre-registration as well as full registration as needed for families.

• Ensures eligibility information accurate.

Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic. Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate. Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.

Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable. Makes copies of insurance cards as appropriate.

• Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
• Provides ID Band to patients as appropriate.

Informs patient/families of any wait times or delays in service.

• Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.

May be required to enter patient information in additional electronic systems.

• Adheres to organizational Power all principles.
• Maintains confidentiality and HIPPA rules.

Completes check-out procedures; prepares required forms for distribution.

• Communicates with other Patient Service Representative staff and department team members to coordinate activities.

Other job functions as assigned.

Specific to Area Job Functions:

Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:

Outpatient Lab:

Requirement to enter and or release lab orders

• Follow Epicare link process for orders
• Ensures all paper orders are appropriate/ acceptable

Enter orders via written orders mode when presented with paper order

• Maintain all written orders as per process for scanning

Contacts referring provider when appropriate Enter notes in Epic regarding # of test and specific instructions

• Follow process for Research, Drop off, Miscellaneous Orders

Medical Imaging:

• Follow process for checking in patient
• Follow the Epice Care Link process
• Create and/or collect patient payment estimates

If paper order follow Written Order process

• Schedule appointment from the order

Contact referring physician when appropriate

Outpatient Surgery:

• Follow process for patient admission via Optime workflow

Collect co-payments or deductibles for outpatient surgeries

LCPC-TCP:

Answers backline and patient phone lines (department specific), handles according to needs of caller

• Creates Recalls and Waitlist notifications when appropriate

Completes daily No Show documentation and communicates with family to reschedule

• Documents and sends patient messages to providers via Epic in-basket

Other job functions as assigned

Education:

High School Diploma/GED (Required) Pay Range $19.00-$28.50 Hourly At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

• Support email: peoplequestions@luriechildrens.org