First Tee / On Course Guide

POSITION SUMMARY:

To engage all guests in a friendly, professional and courteous manner, providing a world class experience for their day with us. First Tee/On Course Guides are part of our guests' first impressions of Big Cedar Golf. Therefore, besides properly greeting our guests you must be detailed oriented, be an excellent communicator with customer service skills, and possess strong time management skills.

ESSENTIAL FUNCTIONS:

Ability to drive a golf cart and work unsupervised Have a basic understanding of all Big Cedar golf courses and Big Cedar properties with a genuine desire for ongoing learning Excellent communicator and superior customer service skills Have a basic familiarity with golf terminology and golf etiquette rules

Keep order, ensure prompt tee off and maintain the flow of golfers as they play the course First Tee Guides ensure all golfers have starting receipts First Tee Guides explain course set up for the day and necessary rules that need to be followed First Tee Guides inform guests of pace of play targets and the name of the course guide for the day

First Tee Guides start a group exactly on their tee time and do not start a group early unless necessary or otherwise directed Familiarize guests with location of food on premises and offer names of servers who will be there to assist them upon their arrival Inform guests of availability of water and where it can be located

Course Guides assist all guests around the golf course safely and within the timescale required Course Guides keep in touch with the first tee guide to ensure list of players/tee times are accurate Course Guides: Be CORRECT Check - be certain of a group’s pace of play if approaching about slow play Observe - be cognizant of groups positioning and if they are suspects of slow play

• Review – changing of groups’ positions from their original order of tee times

React - What action if any is required. Know this before you approach guests Encourage - In a positive manner, explain what remedies are needed to keep pace Chase - If the slow group is still not keeping proper pace, determine next actions needed Thank - Thank them for their efforts and encourage them to continue developing their skill

• Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf
• Report and document all incidents of guests concerns and present to Assistant Golf Professionals
• Report and document all accidents/injuries that occur during a guest golf outing at course

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent Golf/Hospitality experience preferred

KNOWLEDGE, SKILLS, AND ABILITY:

Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers Ability and willingness to work in expected/unexpected outside weather conditions Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis

Have flexibility to work weekends and holidays, mornings and evenings as business demands. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

TRAVEL REQUIREMENTS:

Seldom/Never

PHYSICAL REQUIREMENTS:

Regularly walks, and stands. Occasionally sits, does computer work, and lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Big Cedar Lodge