Retail Talent Program Manager

Position Summary The Retail Talent Program Manager strengthens selling and service performance across retail stores by translating operational and customer experience strategies into scalable talent programs. This role designs and delivers learning solutions, onboarding pathways, and performance tools that boost Outfitter capability, product knowledge, and customer engagement. Partnering closely with Retail Sales & Service Operations, this position ensures all programs align with business priorities and the Bass Pro Shops/Cabela’s brand experience.

Key Responsibilities:

• Develops capability frameworks, onboarding pathways, learning content, and performance support that build selling skills and operational consistency.

Converts customer experience and sales strategies into clear learning objectives and development paths. Works closely with the Senior Manager of Retail Sales & Service to ensure training supports operational and strategic goals.

• Ensures alignment with brand standards, regulatory requirements, and business priorities.
• Leads end-to-end development, rollout, and sustainment of retail learning programs.
• Builds communication tools, leader resources, and implementation plans.

Partners with field leaders to ensure training fits real-world store needs.

• Provides relevant recommendations to continuously improve programs for gaps identified through key KPIs, Outfitter and leader feedback.
• Conducts regular store visits to observe execution and inform updates.

Apply adult learning principles to create practical, engaging, and easy-to-use tools—microlearning, job aids, performance support, and blended learning solutions. Leverages L&D technologies and innovative approaches to streamline execution. Stays current with outdoor industry trends and customer expectations.

Reinforces a consistent, customer-centered Bass Pro Shops experience.

Qualifications:

Minimum Bachelor’s degree in Business, HR, or related field 3–5 years in retail, training, talent development, operations, or program management

Experience designing retail/customer-facing learning programs:

Experience partnering with cross-functional teams on program development and implementations.:

Skills:

Strong program/project management Ability to translate business strategy into learning solutions

Experience creating engaging content and performance tools:

Excellent communication and facilitation Ability to partner across Operations, Merchandising, L&D, and field leadership Adaptability to a fast-paced retail environment Strong problem-solving and continuous improvement mindset Willingness to travel regularly to stores

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical Dental Vision Health Savings Account Flexible Spending Account Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Paid sick time Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Bass Pro Shops