Ticket Service Intern

Overview:

The Durham Bulls are seeking a motivated, service-driven individual to join our Box Office team as a Ticketing Service Intern for the 2025 season. This role plays a key part in delivering an exceptional fan experience by supporting ticketing operations and customer service efforts. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced, team-focused environment.

Key Responsibilities and Essential Functions:

• Process and service ticket orders using the ticketing system
• Assist with season ticket and ticket plan renewals
• Establish and maintain professional working relationships with all levels of ballpark staff and clients
• Deliver a consistently high level of service and professionalism in all customer interactions
• Provide exceptional customer service via phone, email, and in person at the Box Office
• Perform additional ticket operations and administrative duties as assigned

Additional Duties:

• Assist with all events held at Durham Bulls Athletic Park
• Support general Front Office operations, including hiring events, special events, tarp pulls, and other duties typical of a Minor League Baseball front office

Required Qualifications:

• Positive attitude with the ability to work effectively in a team-oriented environment
• Strong people skills; organized, motivated, detail-oriented, and able to multitask
• Excellent written and verbal communication skills
• Availability to work flexible hours, including evenings, weekends, and holidays
• Ability to thrive in a fast-paced environment and adapt to feedback, changing priorities, and tight deadlines
• Previous customer service and/or sales experience preferred

Physical Demands:

• Ability to occasionally lift up to 20 pounds
• Ability to perform physical tasks such as bending, stooping, pushing, and pulling
• Close vision and ability to differentiate colors
• Ability to use hands for typing and other essential job functions

Work Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to remain focused and productive in noisy, crowded environments with multiple distractions
• May require working outdoors in varying and unpredictable weather conditions, including heat, cold, rain, snow, and wind

Pre-Employment Information:

• Pay Rate: $10/hour
• Duration: March 2026 – September 2026
• A pre-employment drug screening is required.
• Capitol Broadcasting Company participates in E-Verify.

EEO Statement:

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CBC Statement:

Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV [http://www.wral.com/], WRAZ-TV [http://www.fox50.com/], WRAL-FM [http://www.wralfm.com/], WRAL-HD2 [http://www.wralfm.com/], WNGT-CD [http://www.wralsportsplus.com/], WCMC-FM [http://www.999thefan.com/], WCMC-HD1 [http://www.999thefan.com/], WDNC-AM [http://www.espntriangle.com/], WCMC-HD2 [http://www.espntriangle.com/], WCMC-HD3 [http://www.espntriangle.com/], WCLY-AM [https://thatstation.net/], WCMC-HD4 [http://www.espntriangle.com/], Microspace [http://www.microspace.com/], and WRAL Digital [http://www.cbcnewmedia.com/] in Raleigh, NC; WILM-TV [http://www.wilm-tv.com/], WILT-LD [http://www.wilm-tv.com/wilm-tv-channel-locator/] and Sunrise Broadcasting [http://www.cbc-sunrise.com/] in Wilmington, NC; The Durham Bulls Baseball Club [http://www.durhambulls.com/], Bull City Hospitality [https://www.milb.com/durham/ballpark/bull-city-hospitality], and Coastal Plain League [https://coastalplain.com/] in Durham, NC; The Holly Springs Salamanders [https://salamandersbaseball.com/] in Holly Springs, NC; the American Underground [http://americanunderground.com/] startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District [http://www.americantobaccocampus.com/] in Durham, NC; Rocky Mount Mills [http://rockymountmills.com/] in Rocky Mount, NC; MoJud Lofts [https://mojudlofts.com/] in Greensboro, NC; and The Thread [https://www.thethreadrockhill.com/] in Rock Hill, SC.

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