Business Office Supervisor

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com [http://www.ccrmivf.com/]

Location Address: 1060 Marsh Road 1st Floor Menlo Park, CA 94025

Department: Administration

Work Schedule: Monday – Friday (7:30am – 4:00pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential

How You Will Make an Impact:

• Identify how the employee will make a positive impact in the workplace, beyond completing job tasks. How can they contribute to the overall success and growth of the organization. Topics can include innovation, creativity, team spirit, initiative, proactivity, resourcefulness, problem-solving, resiliency, and adaptability.

How You Will Make an Impact: The Business Office Supervisor plays a crucial role in ensuring the smooth operation and financial health of the Care Center. They are responsible for overseeing various administrative and financial aspects of the business, and their impact is significant, encompassing financial management, compliance, patient satisfaction, and efficient administrative operations. Their role contributes to the financial stability and overall success of CCRM.

What You Will Do: The Business Office Supervisor is responsible for the business office and front desk employees. The Business Office Supervisor will monitor billing and cash collections policies and procedures and will implement processes to reduce loss of bad debt or denials and to maximize revenue collection or capture. The Business Office Supervisor reports directly to the Practice Administrator.:

• Manage Business Office and Front Desk Employees.
• Track invoices, oversee accounts payable, and manage daily deposits.
• Manage financial settlements between clinic and corporate office.
• Monitor billing and collection of patient accounts, cash posting or claims processing, and ensure departmental activities comply with applicable regulations.
• Work to reduce losses due to debt or denials and maximize revenue collection/capture.
• Plan and administer policies and procedures governing the collection of revenue from patients or other payers.
• Determine financing options based on insurance, funds available, extend of demand, and patient needs.
• Request authorization of referrals from insurance companies and verify insurance eligibility when applicable.
• Prepare payment estimates based on treatment plans and insurance information (deductibles, co-pay, etc.).
• Other duties as assigned.

What You Bring:

• Bachelor’s Degree or an Associates with equivalent relevant work experience required.
• 4+ years of experience in a business office role, healthcare preferred.
• 2+ years of supervisory experience preferred.

Supervisory Role:

• Oversee the daily workflow of the department.
• Recruit, interview, hire, and train staff.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with Company policies.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.