Tax Site Assistant Manager

Description:

JOB TITLE: Tax Site Manager Assistant JOB TYPE: Full time Temporary DEPARTMENT/PROGRAM: Adult Employment Program EXEMPTION: Non-exempt

• REPORTS TO: Tax Program Manager

SUPERVISORY ROLE: No SALARY/HOURLY RATE: $25.00 per hour WEEKLY HOURS: 35 - 40 hours

WHO WE ARE:

Center for Family Life in Sunset Park (CFL) (https://centerforfamilylife.org), is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services.

I. SPECIFIC RESPONSIBILITIES include but are not limited to

• Assisting Tax Site Manager with the day-to-day operation of a free volunteer income tax assistant (VITA) site.
• Helping with supervision, scheduling and managing tax preparers, intake staff and quality reviewers for the season, ensuring all volunteers have obtained the necessary certifications.
• Conduct Quality Reviews of returns filed by fellow tax preparers as needed.
• Assist in site management including maintaining confidentiality, client services, tax return review and transmission, and volunteer relations
• Provides support and guidance to volunteer and paid staff who prepare tax returns for low and moderate-income taxpayers.
• Assisting with tax preparation when necessary.

Completing the Volunteer Standards of Conduct, Intake/Interview/Quality Review, Site Coordinator, advanced IRS Tax Law Ensuring services are provided on a timely basis

• Provide administrative support including: Copying, sending emails, answering and returning phone calls, creating name tags.

II. QUALIFICATIONS:

Bilingual English/Spanish skills required College degree or some college and experience working in a similar setting are highly preferred A general understanding of income tax law is required Successful completion of the IRS advanced course is required to provide quality control, support, and guidance to volunteers and paid staff

Ability to work well in a fast-paced environment, and display a supportive and professional disposition with diverse populations Comfort with technology (computers, software, internet platforms, etc) Self-motivated with a high degree of flexibility, creativity, and independence Flexible schedule (position will require weekend/evening work)

Possess excellent organizational, leadership, and management skills

III. RELATIONSHIP WITH OTHERS:

• Build and maintain close, daily interactions with participants, co-workers, and supervisors

Have a strong sensitivity to cultural differences present among staff and clients within our organization. Forge a mutually respectful partnership with persons served.

IV. WORKING CONDITIONS:

Actively engage and interact with clients each day

• Demonstrated ability to maintain a high energy level
• Manage work flow at front desk and back of the office

WORK SCHEDULE:

Program will be open January to April, 2026 Hours: Monday to Friday from 11AM to 7PM and Saturdays from 9AM to 4PM

NYC Equal Employment Opportunity Statement It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.