Customer Service Assistant Manager

Job Details Job Location: Sholem Aquatic Center - Champaign, IL 61821 Position Type: Seasonal Salary Range: $16.25 - $16.25 Hourly Customer Service Assistant Manager – Sholem Aquatic Center Champaign Park District – Seasonal, Non-Exempt (not to exceed six months) Season runs March through September

About the Job:

The Customer Service Assistant Manager plays a key role in creating a welcoming, organized, and efficient experience for guests at Sholem Aquatic Center. Supporting front desk, admissions, and water slide operations, this position helps ensure smooth daily procedures, excellent customer service, accurate cash handling, and strong support for seasonal staff throughout the aquatic season.

Summary of Responsibilities

• Support front desk, admissions, concessions, and water slide operations
• Provide friendly, professional customer service to patrons and staff
• Assist with daily opening and closing procedures, including cash control and deposits
• Handle admissions and concession sales accurately, including making change
• Maintain cleanliness of the concessions deck and admissions areas
• Assist with training, scheduling, supervising, and evaluating seasonal front desk staff
• Help coordinate bookings for groups, birthday parties, and facility rentals
• Maintain accurate records of revenue and daily receipts

Answer incoming phone calls and provide information on pool programs and events

• Assist with staff meetings, training sessions, and special events
• Ensure compliance with safety policies, confidentiality standards, and Park District procedures
• Perform other related duties as assigned

Why Work With Us? Gain valuable supervisory and leadership experience in a fast-paced aquatic environment

• Build strong customer service, cash handling, and administrative skills

Be part of a supportive team that values professionalism, teamwork, and community impact Enjoy a dynamic, outdoor workplace during the summer season

Benefits Summary:

Seasonal, non-exempt hourly position

Training provided by the Champaign Park District, including:

First Aid, AED, and CPR Heads Up Concussion Training Mandated Reporter and Harassment Prevention Training Bloodborne Pathogen Training HR and Recreation Software Training Facility and Driver Training

About the Champaign Park District:

The Champaign Park District is dedicated to enhancing community quality of life through parks, recreation programs, and facilities that promote health, wellness, and connection. Our team is committed to providing safe, inclusive, and engaging experiences for residents and visitors of all ages. Who This Position Is Ideal For

This role is ideal for individuals who enjoy working with the public, thrive in a leadership-support role, and have experience with cash handling and team coordination. If you are organized, reliable, enjoy mentoring staff, and want to make a positive impact in a community-focused aquatic facility, this is a great opportunity for you.

Equal Opportunity Employer Disclaimer The Champaign Park District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or veteran status. We are committed to providing a workplace that is free from discrimination and harassment of any kind. All employees are required to comply with our equal opportunity and harassment laws, policies, and procedures.

Qualifications:

Must be at least 18 years of age. Previous cash handling experience required. Ability to effectively use a computer with a touchscreen, mouse, and keyboard. Strong communication skills and ability to work cooperatively with staff and the public. Understanding cash control procedures and daily receipts.

Ability to accurately calculate transactions and make change. Ability to plan, organize, and support front desk/admissions operations. Previous experience leading and supervising staff preferred.