PT REGISTRATION SPEC - ED

Overview Emergency Department Patient Registration Specialist, Admitting & Registration Full Time, 80 Hours per pay period, Variable shifts

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report as one of the “Top 10” hospitals in Tennessee. Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons. Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm

Admitting & Registration :

Our friendly and courteous registration staff is here to serve the patients’ registration needs whether the patient is here for a simple lab test, diagnostic testing, surgery, or inpatient services. Registration Specialists are most often the patients’ first contact. They are responsible for obtaining patient demographics, validate the patients’ identification, and verify insurance benefits. Our staff collects financial information so we may accurately bill the patient or their insurance for services rendered. The Registration Department has three areas which are Emergency Department Registration, Outpatient Registration and Pre-registration/Insurance Verification.

Outpatient Registration is located in the Main Lobby of the hospital. Hours of operation are: Monday – Friday: 5 a.m. -7:30 p.m. and Saturday: 6:30 a.m. – 3 p.m. The staff in Outpatient Registration work 8 hour shifts. For the patients’ convenience, there is also a Financial Counselor located in Outpatient Registration for patients to come in to discuss their account and make payments. Office hours are 8 a.m. – 4:30 p.m.

ED Registration is open 24 hours per day, 7 days a week. The staff in the ED Registration work 10 hour shifts. They also rotate weekends. The Pre-Registration/Insurance Verification office is located on the main level of the hospital behind Outpatient Registration. Hours of operation are: 6:30 a.m. – 5:30 p.m.

Our staff receive on-going training for the 11 different systems that are currently being used. We are always looking for improvement from our patients and employee feedback. Our vision is to strive for excellence in quality, efficiency, and provide the highest customer service for all patients.

Position Summary:

The Emergency Department Patient Registration Specialist coordinates the registration process for all patient encounters within the Emergency Department. Responsibilities include quick registration for patients, accurate financial and demographic collection, verification of insurance benefits, and data entry of the required financial information, insurance verification and payment collection. This area of registration is operational 24/7.

• Recruiter: Kathleen Rice || Apply@covhlth.com

Responsibilities:

• Performs the Quick Registration process for Emergency Department encounters in a timely manner.
• Coordinates front desk patient flow and notifies the triage/charge nurse of patient situations that require urgent clinical attention.

Accurately completes full registration gathering demographic and financial information for all patient encounters, following EMTALA guidelines. Collects co-payments/deposits based on verification information obtained, generates receipts and delivers all cash transactions to the facility cashier for proper posting procedures.

Utilizes the electronic signature system to complete registration forms and explains a variety of necessary information to the patient/family member, such as: consent for treatment, advance directives, Medicare forms. Understands and follows the facility de-escalation process when situations arise, contacting appropriate resources as necessary (i.e. Security, House Supervisor).

Utilizes bedside registration process efficiently and effectively. Utilizes the Emergency Department Tracking board to monitor and update the registration status for each patient. Issues Medicare notices timely to patients (Inpatient Rights/MOON) as appropriate, based on Patient Status Order and Insurance.

• Demonstrates the ability to meet registration quality and MSP accuracy of 95% monthly/quarterly.

Works various daily reports for follow up on information unable to be obtained initially (i.e. PIN report, Failed Bill Report)

• Demonstrates ability to keep up with regulatory and insurance requirements ensuring that changes are incorporated in daily job functions.

Activates manual systems for computer network downtime and notifies leadership of unscheduled downtime occurrences.

• Adheres to established departmental policies and procedures, objectives, process improvement initiates, safety, environmental and infection control standards.

Attends monthly staff meetings and participates in discussions regarding work performance and departmental/hospital updates. Completes required education assignments annually. Professionally interacts with patients, physicians, visitors, and other hospital staff members. Promotes good public relations for the department and the hospital.

• Demonstrates ability to work efficiently in all areas of the Emergency Department (i.e. Front Desk, EMS registration, Discharge/Financial Counselor).

Completes insurance verification for all encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management. Rotates on-call and holiday schedule to meet departmental demands in the 24/7 environment.

• Assists acute nursing floors with a variety of tasks (i.e. assignment of beds, PIN corrections, printing of labels and canceling discharges).
• Provides assistance to visitors presenting through the Emergency Room Entrance.
• Performs registrations for various clinical sites/areas (i.e. Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold and Direct Admissions)
• Handles the Legal Blood Alcohol/Toxicology registration for external Law Enforcement Agencies.
• Provides demographic and billing information to Ambulance Services.
• Updates the HRTS TN Gov system as requested for facility availability and status.

Efficiently demonstrates the ability to perform tasks within multiple computer/software applications (i.e. STAR, Cerner, TransUnion and various insurance websites).

• Demonstrates the ability to multi-task by managing multiple patients’ registration information until each one is completed.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications:

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience:

Minimum 6 months customer-facing/customer service and basic computer skills required.

Licensure Requirement:

None.