Engagement Coordinator - Located in Detroit

About:

Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment.

Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary Job

Responsibilities:

The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach.

• Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes.
• Manage event communications, tracking, and preparation of marketing or

education:

al materials Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and

education:

, while independently resolving issues and representing Crossover Health as the primary client-facing resource.

• Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation.
• Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned Assist in internal documentation, stakeholder communications, and basic reporting from events Performs other duties as assigned

Required Qualifications:

1 + years of professional

experience:

in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction Demonstrates strong interpersonal

skills:

and the ability to engage confidently with clients, members, and cross-functional partners Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms Ability to work independently and manage shifting priorities in a fast-paced environment Willingness to learn health and insurance concepts Strong written and verbal communication

skills:

Preferred Qualifications:

Prior

experience:

• supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to success Comfort with client-facing

responsibilities:

, such as presenting information, answering questions, or supporting adoption of services

Experience:

working in a high-travel or event-heavy role is a plus Exposure to healthcare, wellness, or

benefits:

-related fields Physical Job

Requirements:

Ability to travel independently up to 75% of the time Physically able to lift up to 50 lbs Requires standing, walking and sitting for extended periods of time Requires corrected vision, hearing and speech within normal ranges Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The base pay range for this position is $56,294.00 to $73,182 per year.

Pay range may vary depending on work location, applicable knowledge,

skills:

, and

experience:

This position may be eligible for an annual bonus

opportunity:

and comprehensive

benefits:

package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment

Opportunity:

regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Remote Welcome! Please tell us a little bit

about:

yourself so that we can keep you updated on future job openings. Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment.

Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.