Regional Manager

The Regional Manager is responsible for effectively executing DLP's mission and making a positive impact on the Houston Portfolio. Primary responsibilities include achieving property management business strategy, compass, and financial goals. The Regional Manager will successfully drive leasing, collections, upkeep of the physical property, community reputation and satisfaction scores, and build a world-class team of professionals to achieve the financial success of each community.

This leader is expected to be a catalyst of energy while providing consistent leadership, oversight, and accountability for all property operations, financial results, compliance, talent acquisition, team member development and retention, customer and resident satisfaction, asset preservation, and expense control. Additionally, the Regional Manager will facilitate the make-ready process and assist the Asset Management team with capital deployment.

What you have already achieved: (Requirements):

Must live in or near Houston, TX Bachelor's degree in business or related field from an accredited college or university Five plus years experience in Multifamily Property Operations or Asset Management and at least 3 years managing a large portfolio Advanced decision making and analytical skills to effectively tackle issues or challenges that may occur daily

Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the team Strong leadership skills to coach, always develop and motivate the site teams First class time management skills to meet deadlines and display efficiency High level proficiency with Excel and Google Suite

Ability to Travel

What you are great at: (Responsibilities):

• Lead by example and with a Founder's Mentality. Make decisions. Be proactive. Drive accountability & ownership of self and team.

Source, recruit, hire and develop top talent for all community positions. Utilize the DLP Recruiting Tools & Onboarding Guides. Be willing to make the tough decisions when needed as it relates to underperformers. Complete alignments and huddles on time

• Manage daily, weekly, monthly KPI reporting to monitor & drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control & production of rent ready homes.

Achieve 3% delinquency at every community, enabled through 100% online payments and qualifications standards.

• Ensure consistent, service excellence (the WOW factor) ensuring a positive customer experience through consistency of cleanliness, working amenities, common areas and grounds. Achieve a greater than 4.5% satisfaction rating on each community.
• Perform weekly site visits and property walks and evaluations to ensure day-to-day activities are running smoothly and in accordance to policy/standards. Walk every 30 days vacant on each visit. Be visible on the community walking with team members and speaking to residents
• Manage a "No Net Loss" mentality driving team to move residents within 14 days of leasing. Coach, shadow team & drive successful sales & leasing initiatives and strong knowledge of market and submarket to increase retention and ensure above market rental rates, resident lease terms and increased ancillary income.

Partner & collaborate with the Senior Leadership team, Asset Management, Accounting, HR, IT and other departments to drive performance, support & launch new company initiatives, complete capital expense & renovation projects. Achieve budgets. Be the expert on your communities, team and performance opportunities. Identify, manage & minimize inefficiencies & negative financial variances. Execute on plans that successfully drive results.

• Ensure self and team members complete all required training timely, follow safety guidelines at all times and act in accordance with Fair Housing and all regulatory guidelines.

Act as a mentor. Lead by example in honoring the DLP Core Values, implementing new initiatives and positively leading change.

What you’re motivated by:

Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital, or the sponsors we work with to 10x their business, everything we do is about making an impact. Challenges. You see roadblocks as opportunities and are proactive in finding solutions.

Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for thirteen consecutive years. Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities.

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing.

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. We are disciplined, following our exclusive Elite Execution System to develop personally and professionally.

We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

• Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals. Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues. Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

• Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it. Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers. Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

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