Veterinary Client Service Representative, CASE

Client Service Representative Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 27,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are currently seeking a Client Service Representative to join our Client Services team!

General Overview:

In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Location:

Boulder, CO

Schedule:

Full time Sunday 7a-3p, Monday 12p-8p, Thursday 2p-10:30p, Friday 12p-8p, Saturday 7a-3p

Compensation:

$19 - $21 based on experience and skills assessment

Applicable shift differentials:

7 pm to 7 am Sunday-Monday: $4.50/hr 7 am to 7 pm Saturday and Sunday: $2.50/hr

Duties & Responsibilities:

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief

Collect deposits for appointments and procedures

• Communicate patient progress/owner updates to clients in the lobby

Answer questions clients may have while in the lobby

• Schedule future appointments/follow up as needed

Sign in visitors and vendors Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion

• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use

Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications: Knowledge, Skills, and Abilities:

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief

Collect deposits for appointments and procedures

• Communicate patient progress/owner updates to clients in the lobby

Answer questions clients may have while in the lobby

• Schedule future appointments/follow up as needed

Sign in visitors and vendors Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion

• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use

Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Ability to work independently and with little or no supervision Ability to multi-task and produce quality work while making effective decisions Why Join Us? Innovative Environment: Be part of a team that embraces cutting-edge technology including CT and MRI studies. Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.

Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care. Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day. We're thrilled to announce a major expansion at Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, marking a new chapter of growth and opportunity! To meet the evolving needs of our patients and community, we're adding a dedicated corridor for Internal Medicine, Dentistry, Dermatology, and Ophthalmology services. This addition, along with extensive renovations to our ICU, Nephrology, and minimally invasive suite, will provide state-of-the-art equipment and enhanced facilities. With this expansion, we’re adding over 10,000 square feet of cutting-edge space, creating an environment where excellence in patient care thrives. We’re excited to continue growing, elevating healthcare, and making a meaningful impact—together!

At CASE, our Compassion Committee works diligently to ensure each patient experiences a stress-free visit. We employ a variety of calming tools and protocols, including separate Feline and Canine ICUs, soothing music, and specialized pheromone products to reduce fear and anxiety. Our dedicated team provides personalized care, monitoring emotional and pain levels to maintain comfort and prevent negative experiences.

For more information about us, please visit https://coloradoanimalspecialty.com. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.