Senior Systems Engineer

Description:

Job Title - Senior Systems Engineer Location - Hybrid - 3 days onsite at our Seattle clinic/2 days WFH

Compensation - $101,700 - $160,00/annual:

Working at Evergreen Treatment Services makes a big difference in our community! ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.

Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

The Senior System Engineer role is part of the IT team that supports ETS’ mission through the use of technology and health information. This position provides high-level technical support for ETS/REACH IT infrastructure: configures, administers, maintains and supports Azure cloud environments that serve mission critical applications and Azure virtual machines. This position will manage Azure Entra ID, Microsoft 365, Windows servers and Microsoft Active Directory domain including GPO, DNS, DHCP, etc. Additional responsibilities include network and server maintenance, backup/restoration, disaster recovery, cyber security, system performance, and business continuity.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
• Provide high-level technical support for mission critical Azure cloud environment and Azure VMs.
• Configure and manage CrowdStrike, Proofpoint, KnowBe4, and other cyber security products.

Independently resolve issues escalated by IT staff and make decisions based on your critical thinking. Migrate Microsoft Active Directory to Microsoft Entra ID and manage Azure cloud identity.

• Ensure availability of network/Azure cloud environment, and application up-time in accordance with our IT policies.

Effectively manage IT projects, work with vendors, and communicate with stakeholders about project status.

• Perform system backups and recovery; maintain data files and monitor system configuration to ensure data integrity. • Manage Cisco Meraki MX and MR devices via Meraki admin portal.
• Review diagnostics and assess the functionality and efficiency of IT systems.
• Review, validate, and deploy software updates during applications rollout to production environment.
• Support other IT staff when they need to troubleshoot application issues that might be related to network/server backend.
• Monitor network/virtual server performance and make improvements necessary.

Set up and maintain Microsoft Defender/Sentinel to monitor and safeguard ETS assets.

• Configure, monitor, maintain, and manage applications, such as: Microsoft Entra ID, Microsoft 365 Exchange Online, Office 365, SharePoint, Teams phone, Microsoft Defender (for endpoint, Office 365, identity, and cloud apps), etc.

Data loss prevention (DLP) policy creation and management. Data security posture management for AI. Prevent virus/malware infections (including intrusion by hackers or malicious software) in ETS system\network. Be a member of the ETS information security team.

• Evaluate new technology and recommend hardware, software, and application upgrades to ensure the availability, continuity, and security of data for ETS.
• Monitor and survey trends, emerging technologies, issues, and approaches in healthcare information technology (HIT) to proactively innovate.

Use strong communication and collaboration skills to coordinate the activities of IT Department with those of other departments within the organization by conferring with stakeholders at every level; communicate orally and in writing complex issues, conclusions, and decisions.

• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program, department, and/or organization’s initiatives, goals and strategies, and mission through a spirit of service, teamwork, and respect.

Attend all required training and safety meetings; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; and follow all safety and health guidelines, practices, policies, procedures and actively support and participate in the Emergency Preparedness Program and tasks.

• Comply with applicable federal, state, and local laws and regulations, ETS policies and procedures, including ETS Privacy, Security and Compliance policies and procedures, and the Federal Tort Claims Act (FTCA).

Actively participate in Quality Improvement programs and activities; initiate Quality projects and/or process improvement to attain quality service delivery. Other duties assigned by the supervisor. Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements:

What you bring to this role – Qualifications:

Education and/or Relevant and Lived Experience (if applicable):

A bachelor’s degree from an accredited university in computer science, information systems, or related fields is required. An Azure Solutions Architect Expert certificate or equivalent is required. o Microsoft Certified Systems Engineer (MCSE) or equivalent is preferred. 10+ years of hands-on experience administering Windows servers/network in an enterprise environment is required.

5+ years of Azure cloud configuration and management experience required. 3+ years of Microsoft PowerShell scripting experience required. 2+ years of cyber security experience preferred. o 2+ years of network design and implementation experience preferred. Project management experience preferred.

Knowledge and Skills:

An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff. Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.

Expert knowledge of Microsoft Azure Active Directory architecture, Entra identity management, and Intune implementation. Knowledge of cloud Solutions, Microsoft Windows Server 2019 - 2022, Active Directory, DNS, TCP/IP protocol. Knowledge of cyber security solutions. Ability to prioritize workload and follow through on assigned tasks to ensure completion in a timely manner. o High integrity, ethical standards, ability to understand HIPAA regulations, and on-time attendance.

Strong interpersonal skills and verbal/ written communication skills. Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.

Flexible team player, with excellent attention to detail. Ability to maintain confidentiality and use discretion when handling highly sensitive information. o Ability to set boundaries, resolve conflict, and de-escalate issues.

Additional Essential Information:

Physical Conditions and Requirements:

The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

Computer, photocopier, fax machine, phone, server hardware, network equipment, and Dell Unity storage. Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required. Inclusivity and Reasonable Accommodation: Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role!

Key Benefits:

· Medical and Dental benefits, as well as voluntary Vision benefits. · 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. · Basic Life/ADD/FSA tax saving accounts for health and dependent care. · Employee Assistance Program (EAP), voluntary long-term disability coverage.

· Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days). · Mental health leave (12 days/year, access at 30 days). · Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

· Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. · Transportation stipend or pass and mileage and parking reimbursement when traveling for work. · License renewal reimbursement and tuition/training assistance.

· Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. · Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). · Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping. · Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.