Senior Manager, Loyalty Operations and Experience

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first.

• Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full

benefits:

package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Manager, Loyalty Operations and

Experience:

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise. At Expedia Group, we aim to make travel more rewarding for our customers.

Our loyalty members are at the heart of our business, driving revenue and satisfaction across our brands. We’re looking for a passionate and strategic leader to join our Traveler Engagement and Loyalty (TEaL) organization and help shape the future of loyalty operations and customer

experience:

Do you love creating seamless

experience:

s and building scalable processes that delight travelers? As Senior Manager, Loyalty Operations and

Experience:

, you will lead the development and execution of operational strategies that ensure our loyalty programs deliver exceptional value and consistency across all touch points. In this role, you will: Operational Excellence Develop and institutionalize best practices for managing loyalty program rules and mechanics across Expedia Group Build and evangelize standard operating procedures, communication workflows, and issue triage processes to ensure smooth program execution Operationalize and expand “run-the-business” initiatives for loyalty features such as Price Drop Protection and redemption opportunities across multiple lines of business Cross-Functional Leadership Collaborate with Marketing, Product, Finance, Legal, Technology, and Brand teams to enhance loyalty programs and deliver a simple, consistent traveler

experience:

Influence functional roadmaps to prioritize initiatives that align with loyalty program vision and brand needs Serve as a key integrator and advisor in enterprise-wide projects, representing loyalty operations and

experience:

Team Leadership Manage and mentor a high-performing team, fostering a culture of collaboration and innovation Set clear objectives, provide regular feedback, and support career development through performance plans and coaching Ensure optimal workload distribution and skill alignment across team members

Experience:

and

Qualifications:

Bachelor’s degree preferred; 10+ years of

experience:

in loyalty, marketing, or related fields Proven success managing large-scale, global programs with cross-functional teams Deep understanding of loyalty program best practices and customer

experience:

• design Strong analytical

skills:

with the ability to interpret complex data and drive actionable insights Exceptional communication and influencing

skills:

, including

experience:

engaging executive-level stakeholders Ability to thrive in a fast-paced environment, managing multiple priorities with attention to detail Proficiency in Microsoft Excel and PowerPoint;

experience:

with Tableau and digital collaboration tools Familiarity with AI-driven approaches for process optimization is a plus The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge,

skills:

, and

experience:

Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of

benefits:

to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel,

we offer:

a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of

benefits:

Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved

Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is.

Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.

• Driven by the core belief that travel is a force for good, we help people

experience:

the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable

experience:

s for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact.

Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.