Operations & Administration Manager (Temp to Hire)

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.

We are seeking a highly organized, proactive, and detail-oriented individual to join our team as an Operations & Administration Manager. In this multifaceted role, you will provide essential support across marketing, customer operations, financial operations, contract management, and company-wide event coordination. You will manage complex calendars, lead logistical planning, maintain critical operational workflows, and support cross-functional initiatives that drive efficiency across the organization.

The ideal candidate thrives in a fast-paced environment, demonstrates exceptional communication and multitasking skills, and is comfortable working both independently and collaboratively. This is a full-time position (approximately 40 hours per week) with a requirement to work in the office three days per week.

This is a temporary to hire role. Duties and Responsibilities Events, Travel & Meeting Operations

• Oversees planning and execution of company-wide events, including All Hands, ACR, conferences, and external engagements.
• Manages end-to-end travel logistics for leadership and teams, ensuring seamless coordination across flights, accommodations, and meeting spaces.
• Leads scheduling and operational support for key customer, partner, and offsite meetings.
• Ensures smooth logistical operations for Alexandria-based activities and executive events.

Customer, Revenue & Sales Operations

• Manage customer onboarding, project setup, and system alignment across HubSpot and Scoro.
• Maintain sales workflows, documentation, travel coordination, conference registrations, and bid submissions.
• Support post-event engagement, follow-ups, and revenue-related operational tasks.
• Oversees contract workflows across sales, vendors, and customers, ensuring timely execution and compliance.
• Supports legal review processes, including agreement comparisons and coordination with internal counsel.
• Manages drafting, routing, and filing of agreements while maintaining a structured, accessible contract repository.

Financial & Operational Support Submit, track, and maintain all contracts and invoices for vendors, partners, contractors, and customers.

• Manage monthly COGS updates and oversee team and project time tracking within Scoro to support accurate billing and reporting.
• Maintain a comprehensive customer invoice log, track incoming receipts, and reconcile all payments in alignment with internal controls.

Confirm deposit of miscellaneous paper checks and ensure all financial records are accurate and complete.

• Monitor and track business travel expenses, manage flight tracking, and validate out-of-budget travel requests against policy.
• Process and reconcile RAMP transactions for team expenditures, ensuring compliance with company financial procedures.

Marketing, Digital Content & Communications

• Oversee website updates, blogs, press releases, job postings, and digital publishing workflows.
• Manage LinkedIn presence, podcast scheduling, webinar hosting, and promotional campaigns.
• Create branded materials and conference collateral in Canva to support marketing and sales initiatives.

Qualifications:

Proven experience in executive-level administrative and operational roles, preferably within a fast-paced corporate or technology environment.

• Demonstrated ability to manage complex workflows across marketing, revenue operations, customer onboarding, legal processes, and financial administration.

Skilled in coordinating cross-functional programs, including contract lifecycle management, vendor operations, conference logistics, and company-wide events. Advanced proficiency with Google Workspace and strong competency across Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, Teams, and other collaboration platforms.

Hands-on experience with CRM and work management systems such as HubSpot, Scoro, and related sales-enablement and project-tracking tools. Light bookkeeping and accounting skills, including basic invoice tracking, time-tracking oversight, expense reconciliation, and maintaining accuracy in financial records and internal controls.

General experience supporting digital marketing activities, including basic website updates, social media coordination, content publishing, and assistance with webinars, podcasts, and promotional campaigns. Highly organized and detail-oriented, with the ability to prioritize competing demands and maintain accuracy across multiple operational domains.

Exceptional written and verbal communication skills, with demonstrated ability to create clear, branded materials and professional documentation. Trusted to handle sensitive information with discretion, and confidentiality. Technologically savvy, with the ability to learn new systems quickly and optimize processes for efficiency and consistency.

Ability to work on-site three days per week and support travel, event, and operational activities as needed. Capable of lifting up to 40 lbs for event preparation and on-site logistics. Salary Salary range for this position is $96,000 to $106,000 Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

Benefits:

Retirement Plan (401k) Flexible work hours Hybrid work environment Office Gym Access Employee Restaurant Discounts