Front Desk Lead

Job Details Job Location: Rush Creek Lodge - Yosemite National Park, CA 95321 Position Type: Full Time Salary Range: $20.00 - $20.00 Hourly COMPENSATION: Starting at $20.00 per Hour

SNAPSHOT:

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?:

Do you love making people happy and being part of a diverse team? Have a strong work ethic and a positive attitude? Enjoy the outdoors and living in a remote, nature-filled setting? Want to gain Front Desk and guest service experience — with room to grow if you excel? If that sounds like you, this might be the perfect role.

ABOUT US:

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE:

Competitive pay and benefits

• Supportive, inclusive team culture

Knowledgeable coworkers who share expertise and guidance Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER:

Sick pay in first year; paid time off thereafter Healthcare benefits available within 90 days 401K eligible with company match after 1 year Regular work schedule with specific days off If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY):

We are looking for an experienced Front Desk Lead with high standards to complete our talented reservations team at the lodge. The Front Desk Lead supports the Front Desk Manager in running and overseeing the Reservations and Front Desk Department. The Lead role is focused first and foremost on providing outstanding service to our guests during the reservations process and at our front desk. The Lead role includes modeling an exceptionally high standard of service with ‘down home’ warmth and sincerity, creating an energized team, resolving guest issues, training and supporting our front desk specialists, and assisting in administering front desk and reservations programs. The Front Desk Lead is often the key point person on-site for the department.

The Front Desk Lead works closely with other departments at the lodge in coordinating and executing guest services and lodge operations. The Lead role is 100% hands-on with guests every day and is ideal for a talented individual who enjoys direct guest contact and a fast-paced environment with varied responsibilities, and who possesses strong organizational, leadership, and training skills. The Front Desk Lead role, with its exposure across departments, also provides a great platform for further professional development in hospitality management.

You’ll thrive in this role if you:

Enjoy helping guests and creating a welcoming environment Are reliable, detail-oriented and organized Can balance multiple tasks while maintaining exceptional guest service and safety standards Work well independently and as part of a supportive team

Qualifications:

KEY RESPONSIBILITIES:

• Provide our guests with respect, compassion, and the best in service

Excellent written, verbal, and computer skills

• Assist guest switch requests and/or complaints

Ability to recognize tasks and delegate them to the appropriate team member/department

• Handle check-ins/check-outs and make or provide guest room keys for lost/locked out guest

Excited about creating a warm family atmosphere for guests and staff while maintaining high standards Post charges to the Property Management System (Opera Cloud)

• Handle lost and found items utilizing the established guidelines and procedures

Complete department/shift checklists and/or reports

• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment

Work safely, address/report safety issues, and use proper personal protective equipment

• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE:

High School Diploma or GED; college degree a plus Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred

Experience successfully living/working in rural/remote environment preferred:

COMPETENCIES/REQUIRED SKILLS AND ABILITIES:

Strong guest service and hospitality focus Prior front desk/reservations or similar experience Independent thinker with great initiative, who is comfortable working within a defined framework Ability to remain calm when dealing with guest recovery situations Prior experience with Property Management Systems

Ability to establish priorities, work independently, and proceed with objectives without supervision Must have excellent written and verbal communication skills Reliable, dependable and punctual Works well as part of a team and supports others Detail-oriented with good organizational skills

• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally

Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting

• Demonstrates good judgment, integrity, honesty and professionalism

Positive attitude and willingness to learn and grow

• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs Ability to stand and move continuously

Lifting up to 50 pounds and moving carts weighing 300 pounds Working with required chemicals and PPE Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE:

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.