Senior Service ERP Project Analyst

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? We are seeking a dedicated Service ERP Project Analyst to lead the planning, implementation, and optimization of Consumer Operations ERP projects.

This role partners with stakeholders to define

requirements:

, customize and configure the ERP system, and ensure data accuracy. You will drive efficiency, process improvement, and on-time/on-budget ERP delivery. Additionally, this position will support the development and integration of AI agents and productivity bots to automate tasks, improve accuracy, and enhance operational efficiency.

Location: Louisville, KY - Appliance Park (100% on-site) Position Senior Service ERP Project Analyst Location USA, Louisville, KY How You'll Create Possibilities

Responsibilities:

Essential Results-Based Duties & Time Allocation 40% – ERP Project Leadership & Execution Lead planning, execution, and implementation of Service ERP projects; ensure delivery on time, within scope, and within budget.

• Collaborate with business stakeholders to gather/document functional and technical

requirements:

• Analyze and map existing service-related processes; identify improvement opportunities using ERP capabilities.
• Maintain detailed project documentation (project plans, status reports, change requests, issue logs).
• Communicate project progress, challenges, and updates to stakeholders, sponsors, and executives.
• Develop and execute testing plans to validate ERP functionality and troubleshoot issues.
• Provide end-user training and create user-friendly documentation; offer ongoing support.

20% – Continuous Improvement & Post-Implementation Stay current with industry trends and best practices related to service ERP systems.

• Recommend system enhancements and process improvements to optimize efficiency.
• Conduct post-implementation reviews to assess success, gather user feedback, and identify further improvements.

40% – AI Agent/Automation Integration Collaborate with business teams to identify and document opportunities for AI agents, automation scripts, and productivity bots.

• Maintain project documentation for AI initiatives (project plans, status reports, change requests, issue logs).
• Coordinate with DT teams to ensure proper documentation, support, and deployment of AI/automation tools.

What You:

'll Bring to Our Team Minimum

Qualifications:

Bachelor’s degree in Engineering, Information Technology, Business Management, or related field. Minimum 5 years of work

experience:

Motivated self-starter with strong ability to meet/exceed objectives. Strong analytical

skills:

with ability to evaluate data from multiple sources. Inclusive collaborator with

experience:

working across cross-functional teams. Excellent written/verbal communication

skills:

; able to adapt communication style to audience. Strong project management

skills:

; ability to work with third-party contractors. Prior

experience:

using Oracle ERP applications. Proficiency with Oracle ERP modules (inventory, finance, planning), including configuration and customization. Strong problem-solving

skills:

with

experience:

resolving complex ERP implementation issues through system or process modifications.

Preferred Qualifications:

Knowledge of Factory Service, Planning, and Item Management. Understanding of Service Parts ME and Parts Distribution. 3+ years of

experience:

in IT, Consumer Operations, Distribution, or Supply Chain.

Experience:

with AI/ML tools, automation platforms, and AI-driven productivity enhancements. Working Conditions Typical office work environment. Occasional weekend or evening work depending on workload. Minimal travel required. Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).

This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute.

Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization.

We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important

we offer:

our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the

opportunity:

to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal

Opportunity:

Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com GE Appliances, a Haier company, is more than a place to work.

We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges.

More than a place to work, GE Appliances is a place of

opportunity:

, a place to grow and a place to develop your career.

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