Customer Information Researcher

Work Location Type: Hybrid Req Number  326162

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation:

The anticipated base pay compensation range for this position is $71,800.00  to $119,600.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

"This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position." Position Details

The Customer Information Researcher plays an important role in driving the work of the Customer Review process. As a key member of the Customer Information Analysis Operations team, this role ensures smooth cross-functional processes with partners while taking ownership of assigned operational activities and initiatives.

This role involves analyzing large data sets to identify trends, gaps, and opportunities, as well as troubleshooting challenges and enhancing processes through continuous improvement. Beyond this, the Researcher is expected to lead initiatives, ensure accountability and timely delivery, and represent their work through clear communication and updates.

Success in this role requires proactively identifying solutions, collaborating across teams to remove roadblocks, and demonstrating initiative by seeking support when needed. Additionally, experience working with SQL and Snowflake is required to effectively manage and analyze data. The ideal candidate brings a curious, flexible, collaborative mindset, strong problem-solving skills, and the ability to champion standardization and process-building while delivering results.

This position is Hybrid requiring 3 days per week at either the Lake Forest or Chicago, IL Grainger offices. You Will

Curate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making. Transform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions.

• Help operations leaders define software requirements for tools that will enable scaled research processes
• Assist in developing solutions and processes with a focus on maximizing team output and efficiency
• Perform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way
• Communicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations

You Have

Bachelor's Degree in science, technology, engineering, mathematics or related field 2+ years’ experience working with structured data

Experience building relationships with cross functional partners:

Experience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences:

Experience researching and gathering data using internal and external sources:

Experience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.