Assistant Guest Experiences Manager I

Join our team at Lake Isabella as Assistant Guest Experience Manager! At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations.

This part time position works various shifts including evenings, weekends, and holidays.

This position will assist with daily operations at multiple facilities and operational duties as assigned, such as: Snack Bar, Wet Playground, Boathouse, Welcome Techs, Visitor Centers, etc. This position requires knowledge of customer service, cash handling, and a cooperative team environment.  Administers and executes duties consistent with overall responsibilities.

Responsibilities:

• Functionally supervises Guest Experiences personnel in performance of job duties and responsibilities.  Assigns tasks, provides direction and ensures quality guest experiences. May be required to work fill-in shifts for absences and provide assistance during peak activity times.
• Trains and schedules Part Time staff and enforces work rules such as dress and personal hygiene requirements.  Refers serious disciplinary issue to the Guest Experiences Manager.
• Reviews and approves time cards for part time staff.
• Oversees events and activities at the assigned park and other park locations.
• Receives and resolves guest concerns and complaints. Analyzes and promptly resolves problems. Implements corrective actions or provides recommendations as necessary.
• Monitors food and merchandise inventory levels and orders inventory needs.  Conducts scheduled inventory counts.  Tracks and controls food waste and merchandise returns.
• Reviews invoices and adheres to purchasing card procedures and submits expenditures for supervisor approval.
• Prepares and submits reports.
• Enforces food and beverage preparation requirements to ensure quality of service and food products to customers.  Ensures cleanliness and sanitary conditions of food service facilities, wet play grounds, boathouses and other work areas.
• Assists in promoting food and merchandise sales through daily public relation contacts with customers and development of sales promotions and special events.
• Prevents alcohol abuse by customers and handles intoxicated patrons according to procedures established by the Alcohol Awareness program.
• Accounts for daily cash transactions. Complies with all cash handling policies and enforces cash control procedures including; POS operation, daily deposits, shift/change tills, required logs and regular cash audits.
• Assists in promoting food and merchandise sales through daily public relation contacts with customers and development of sales promotions and special events.
• Acts as manager on duty in absence of facility manager.
• Performs job duties in accordance with Great Parks of Hamilton County’s policies, procedures, and performance expectations.
• Maintains confidentiality of confidential and sensitive information.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

QUALIFICATIONS:

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.  An example of an acceptable qualification is:

• High School Diploma or GED required with at least two (2) years' experience which evidences knowledge of management principles. At least 18 years of age.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OR CERTIFICATION REQUIREMENTS:

• ServSafe Food and TIPS Alcohol Service Certification within 1 year of employment. Ohio boating operator’s license within 1 year of employment.
• State Motor Vehicle Operator’s License that meets Great Parks of Hamilton County’s current carrier guidelines.

Benefits include membership in the Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.:

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.