Customer Advocate I ( ON-SITE)

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Union Role Job Summary Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

This is a Union role! JOB

REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service

experience:

OR 6 months

experience:

in an office environment.

• Data entry and/or typing

experience:

• Interpersonal, verbal and written communication

skills:

• Analytical and organizational

skills:

and independent decision making

skills:

• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB:

REQUIREMENTS:

• 9 months customer service

experience:

*

Experience:

working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management

• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This is not a remote position. This position will report to the Morgan Park Chicago office location. Sponsorship is not available Are you being referred to one of our roles? If so, ask your connection at HCSC

about:

our Employee Referral process! HCSC Employment Statement: We are an Equal

Opportunity:

Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $18.00 - $31.11 Exact

compensation:

may vary based on

skills:

and

experience:

Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families.

As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader,

we offer:

compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions.

We are an Equal

Opportunity:

Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more

about:

HCSC, our commitment to our members and the

opportunity:

you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal

opportunity:

to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation.

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