Command Center Coordinator

Amaze, Inspire, Unite Job Summary: The Fox District Detroit Command Center (FDDCC) and the LCA Command Center (LCACC) are the nerve centers of safety and security operations for all Ilitch owned organizations. The entire organization is dependent on the accuracy of information provided by the FDDCC and LCACC, the response to emergency situations and critical incidents, and the monitoring of all safety and security systems.

Command Center Staff are responsible for coordinating a risk-free, safe, and secure environment through the monitoring of all safety and security systems used at the FDDCC and/or LCACC, dispatching of personnel, preparing accurate reports, documenting calls for service, monitoring CCTV and social media, and implementing all departmental and league

requirements:

that pertain to command center duties. The Command Center Coordinator assists the Security Managers and Supervisors in overseeing and directing all operational and administrative functions in support of the security department’s organizational goals.

• Ensure the security staff delivers quality service with internal and external guests through excellence in standards, presentation, and professionalism.

Key Responsibilities:

• Monitoring / Investigations Understanding of crowd dynamics, individual behavior, and situational awareness; with the ability to direct the appropriate measured response.
• Monitor, operate and control computerized safety systems, including CCTV, access control, visitor management and fire/life safety systems during normal and emergency operations.
• Investigates incidents in a timely manner.
• Prepares the critical incident report and investigation summary and provides same to the Security Supervisor.
• Ensures all reports and updates are submitted to Corporate Security Command Center.

Ability to manage critical events and prioritize in an emergency, providing clear direction to subordinates and supervisors.

• Maintains accurate documents on all investigations until file is completed and incident is closed.

Safety Management Dispatch Security Representatives on operational shift staff (24/7) including concerts and events.

• Monitor and respond to alarm/intrusion systems, including notification to appropriate public safety-first responders.

Dispatch Security Representatives for proprietary intrusion alarms, life-safety alarms and video equipment within the District Detroit.

• Establishes and maintains professional relationships with law enforcement agencies and affiliates oneself with professionals in area crime prevention groups.
• Develops and maintains a preventative maintenance plan for Command Center equipment.

Other duties and projects as assigned. Required Knowledge,

Skills:

and Abilities: College coursework in area of study, preferably security management or criminal justice, however prior security and or public safety dispatching

experience:

may be considered. One year of

experience:

in security and safety,

experience:

with a law enforcement, public or private sector security and event management. Strong working knowledge of criminal and civil codes dealing with private sector security policies and procedures. Excellent written, oral, and interpersonal

skills:

Proof of and maintain a valid operator’s license. Must pass a criminal background check in accordance with company policy and periodically checked thereafter. Must be willing and able to work evenings, weekends, and holidays. Preferred Knowledge,

Skills:

and Abilities: Bachelor’s or master’s degree in security management or criminal justice. Professional training certifications in Security Management or Criminal Justice. Preference will be given to those applicants who possess at least one (1) year of

experience:

in a security control room environment and possess intermediate or advanced level computer application knowledge. Working Conditions: General office environment with little discomfort from noise, temperature and weather exposure. Possess manual dexterity required to operate keyboards, push buttons, dials and mechanical-actuating devices.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment

Opportunity:

employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment

experience:

s for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League.

IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America.

IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.