Community Manager with Maintenance - 38

Job Details Level: Experienced Job Location: Pheasant Ridge 038phs - Mt Airy, MD 21771 Position Type: Full Time

Education Level: High School:

Salary Range: $52,000.00 - $60,000.00 Salary/year Travel Percentage: Up to 25% Job Shift: Day Job Category: Real Estate

SCOPE:

Under the direction of the Regional Manager, the primary function of the Community Manager with Maintenance (CMM) is providing competent and effective leadership which will ensure the growth and success of both the community as well as employees. The CMM is responsible for all phases of the operation of the Property, including but not limited to; general administration, leasing, resident relations, collection of rents, cleanup of violations and oversight of all personnel and resources and adherence to all applicable fair housing laws governing real estate sales, leasing. The CMM is also responsible for maintenance including performing repairs and general maintenance work of facilities, buildings, grounds, and equipment including electrical, carpentry, plumbing, masonry, glazier, and painting tasks.

RESPONSIBILITIES:

Maximizes the overall operating performance and return on investment by managing occupancy, delinquency, violations and curb appeal/maintenance of the community infrastructure.

• Ensures that all rents are collected by months end and handles delinquent accounts.
• Ensures that all policies, rules and procedures are followed by community residents, visitors, vendors and employees.

Physically examine the property on a regular basis to evaluate compliance with community policies regarding parking, curb appeal, pets, while maintaining pools, landscaping, utilities, roads, signage, clubhouse and other community infrastructure elements to improve the quality of the community and maintain public areas in a clean and safe fashion.

Accountable for labor and operational budget development and performance; prepares budget for labor and operational cost, manages labor and operational cost to ensure compliance with budget.

• Troubleshoots any needs for the property.
• Manages repairs and maintenance items unless a vendor is needed to ensure proper care of the Community.
• Adhere to all maintenance and purchasing directives including but not limited to (a) property inspections (b) maintenance assignments (c) utility system readings and controls (d) landscaping and grounds (e) safety (f) special maintenance items.

Supervise outside contractors working on the Property.

• Prepares inventory homes for sale or rent and conducts direct sales and marketing activities including maintenance of up-to-date sales materials, home flyers, banners and promotions posted and available to potential buyers; ensuring homes for sale are posted on appropriate sites such as Craigslist, Facebook and other sites; follows-up on lead management; processes and completes all sales paperwork
• Manages new home inventory as appropriate to protect the value of the asset through proper set-up, inspections, title, utilities etc. until sale is complete.

QUALIFICATIONS:

High School diploma Equivalent is required, College degree preferred 3 years of related management experience in retail, hospitality or property management preferred with a minimum of two (2) years general experience in building trades, plumbing (interior and exterior required), repair and replacement maintenance or handy work.

• Demonstrated leadership, guidance and ability to delegate priority tasks

Strong customer service, communication and interpersonal skills required.

Experience with budget development and monitoring and financial management and analysis:

Moderate proficiency in office productivity software; knowledge of rent management software preferred Ability to understand and apply company policies, local, state and federal regulations regarding facility management and fair housing. Bilingual in English/Spanish Ability to use to email Must have 3 years of clean driving record.

FLSA CLASS: Exempt

• REPORTS TO: Regional Manager

SUPERVISORY RESPONSIBILITIES:

Directly supervises Maintenance Technicians; directly supervises Assistant Community Managers in certain communities JOB CATEGORY: Park Admin. POSITION CLASS: Administrative

COMPETENCIES:

Treats everyone with respect, compassion and kindness Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each others ideas. Acts with empathy and focus, while able to resolve problems.

• Demonstrate integrity, transparency and doing things the right way Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.

Collaboration and teamwork Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual. Solves problems and is transparent about outcomes Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.

Serves our employees and residents to improve their lives This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.

• Developing Fellowship The ability to influence others through insight, logic and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete task and deliver discretionary effort. Is a consistent role model of the Lakeshore values, leadership competencies, and a commitment to continuous improvement.
• Implementing the Vision The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectation, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively.
• Following Through The ability to create plans, check-in periodically to insure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and insure task are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations.

Achieving Results Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome. Team playing Builds credible and trustworthy working relationships with boss, peers and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders.

PHYSICAL REQUIREMENTS:

Ability to lift 50 100 lbs. following appropriate safety procedures; Work in an upright standing position for long periods of time; Ability to crawl in small and tight spaces; Work in different environmental working conditions (e.g. heat, cold, wind, rain); Walk and climb stairs, handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word;

Ability to quickly and easily navigate the property/building as required to meet the job functions; Repeat various motions with the wrists, hands and fingers; Ability to detect auditory and/or visual emergency alarms. COMPENSATION: $52,000-$60,000/Yr (Based on experience) plus sales commission LOCATION: Pheasant Ridge - Mt. Airy, MD

Lakeshore Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. We encourage applicants to confidentially self-identify when applying. Employment with Lakeshore Management is contingent upon the successful completion of a pre-employment background screening, including a drug test, as permitted by applicable law. We are a smoke-free and drug-free workplace, committed to the safety and health of all employees. Recruiters and agencies: Submissions are not accepted without a signed agreement in place. Only candidates whose qualifications closely align with the requirements of the role will be contacted. This is a Safety sensitivity role.

Job ID: 39195/38

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