IT Support Technician, Support Services

• Build a Bigger, Better, Bolder Future: Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you.

Little Caesars is a company where our colleagues make an impact. Your Mission: In this role, you will provide on-site and remote technical support Information. You will support end-users of Ilitch companies’ sports teams and entertainment venues. How You’ll Make an Impact: Assist with installing, maintaining, modifying, and implementing technologies associated with sports and entertainment venues and operations.

• Maintain and solve basic network issues including, but not limited to wireless, LAN, WAN and switch port assignment and changes.
• Responsible for performing venue technology conversions on a per-event basis, as required by NHL, NBA, MLB, and other live events.
• Work with clients over email, Skype, phone, (on-site and remote) to investigate and provide solutions.
• Support of audio visual and broadcast technology and colleagues.
• Responsible for daily and weekly system testing to ensure trouble-free execution for venue productions.
• Assist users with mobile communication devices.
• Responsible for managing technology inventory including procurement and disposal.
• Collaborate with Enterprise and Retail Technology colleagues on advanced technical support a resolution of escalated support issues.
• Provide end-user training on computers and peripherals as needed.
• Document resolution issues to ensure continuity throughout the team.
• Work with the infrastructure shared services organization to achieve success with advanced network and systems projects and tasks.
• Gather, analyze, and report end-user support trends and keep up to date on emerging technologies.

Who You Are:

Bachelor’s degree in Information Technology, Computer Science or related field. Equivalent

experience:

may be considered in lieu of a formal degree. Minimum of one (1) year in an IT technical support position providing basic on-site or remote end-user support with sport-related software, hardware and applications. Proficient with the installation and configuration of computer hardware and software, and basic knowledge and understanding of networking

skills:

and concepts.

• Demonstrates excellent customer service

skills:

Strong written and oral communication

skills:

with the ability to communicate with colleagues and clients. Evidence of strong organization, planning and prioritization

skills:

with the ability to work within tight timelines and while under pressure.

• Demonstrated ability to work with various levels of colleagues from senior management to new hires.

Proven analytical, problem-solving and decision-making

skills:

Ability to troubleshoot issues independently and within a team support structure. Ability to adapt and remain flexible to changing and growing sports and entertainment businesses. Where You’ll Work: A state-of-the-art building with a modern-day, open environment in the heart of The District Detroit. A colleague fitness center, work café and an outdoor patio with grills.

Over 60 different meeting spaces to help promote a collaborative environment. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc. Little Caesar Enterprises, Inc is an Equal Employment

Opportunity:

employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster.

E-Verify and Right to Work. PRIVACY POLICY At Little Caesars® Pizza and Blue Line Foodservice Distribution ®, you’re part of a dynamic team in the pizza business. Known for innovation and home of the exclusive Pizza Portal® pickup, Little Caesars is an international brand with a household name – a global company with family-owned restaurants in your neighborhood.

Blue Line® sources and delivers ingredients to neighborhoods throughout the U.S. so we can make our famous Hot-N-Ready® pizzas, Crazy Bread®, Caesar Wings®, and more, fulfilling our customer promise. Little Caesars Fundraising proudly helps raise millions of dollars for thousands of schools, churches, sports teams, and other nonprofit organizations.

Backed by the global pizza brand, customers of Little Caesars Fundraising enjoy products they can make at home or pick up in stores. Our colleagues are the heart and soul of the business – whether you work in the stores, one of our warehouses, the corporate office, or your home office, Little Caesars, Blue Line and Little Caesars Fundraising colleagues work together to make a big impact in communities around the world.

Let’s connect! Share your contact info and upload your resume so we can match you with the perfect role at Little Caesars or Blue Line. Full time colleagues qualify for a variety of

benefits:

, including medical, dental, and vision insurance, 401(k) with company match, paid holidays and paid time off, legal and counseling services, flexible spending accounts, disability and adoption

benefits:

, and more. Colleagues also enjoy the perks of being associated with professional sports teams and have access to events at Little Caesars Arena and Comerica Park in our hometown of Detroit, Michigan.