IT Technician

Job Details Level: Experienced Job Location: LinkTech Services - Rapid City, SD Position Type: Full Time

Education Level: Not Specified:

Salary Range: Undisclosed Job Shift: Day

Description:

Responsibilities:

• Manage and resolve escalated tickets from Tier 1 within SLA timelines.
• Perform onsite and remote network administration tasks.
• Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue).
• Provide technical support for operating systems, applications and hardware issues.
• Document solutions and create/update knowledge base articles to reduce further escalations.
• Assist in implementing technology solutions, including VoIP, video conferencing and security tools.
• Train Tier 1 staff and other stakeholders on technical processes.
• Perform light scripting and automation for routine tasks.
• Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach.

Qualifications:

Minimum 3 years of experience in a similar role Excellent problem solving and critical thinking skills Highly Organized and Self-Motivated Sense of urgency Detail-oriented Ability to work in a fast-paced environment Possess excellent interpersonal and customer service skills Strong written and verbal communication skills

Benefits for full-time Associates:

Health / dental / vision / life 401k plan with 3% match after one year of employment Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!:

An equal-opportunity employer