VIP Host Staff

Job Summary: The Role: Coastal Credit Union Music Park at Walnut Creek is seeking VIP Host staff. The VIP Host staff will engage with and aid all Live Nation clients that purchase VIP club access, season tickets, box seats, or premium seating for our events. VIP Services staff members will be located throughout all our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

Job Functions: Assist in all aspects of the VIP/Premium Seat Services

experience:

• including the club, pavilion/box seats, and parking lot Make sure VIP Club and VIP Boxes are show ready Welcome guests as they enter the VIP entrance.

Scan tickets, issue wristbands/credentials Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening Monitor VIP Boxes to ensure only properly ticketed/ credentialed guests are permitted Deliver exemplary customer service to exceed expectations and maintain customer loyalty Refer unresolved customer grievances to designated departments for further investigation Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show Serve as a resource of information for all guests regarding their

experience:

Be knowledgeable of venue policies, event details Aid all crew members as necessary and communicating effectively with others to enhance the overall guest

experience:

Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc. Ensure guests are safely enjoying the show Guide guests to exits or provide other instructions or assistance in case of emergency Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator or Management

Qualifications:

High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Upbeat, positive personality Excellent verbal, written and interpersonal communication

skills:

Acute sense of judgment, tact, and diplomacy A strong sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting Must be willing and able to work in various weather conditions, including rain and heat Equal Employment

Opportunity:

Live Nation Entertainment strongly supports equal employment

opportunity:

for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices The preceding job

description:

has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

responsibilities:

, and

qualifications:

required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement

benefits:

, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career.

See

what you:

r future looks like at Live Nation Entertainment.