Activites Manager

Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

LMR VISION:

Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

SUMMARY:

As a Manager of the Outpost, the Operations Manager for Activities plays a vital role in creating a unified, guest-focused environment where all Outpost operations flow seamlessly together. This role is part of the leadership team that ensures guests experience genuine hospitality at every touchpoint, whether visiting the retail shop, arranging activities, or seeking guidance at the front desk. The Activities Manager leads with professionalism, respect, humility, and integrity, while fostering collaboration across departments to maintain an exceptional guest experience.

The ideal candidate is an inspiring leader with strong organizational skills and a passion for connecting people to unforgettable experiences. They are as comfortable solving problems and streamlining systems as they are coaching their team, leading by example, and strengthening cross-departmental communication. With a keen eye for detail, adaptability, and a collaborative spirit, this leader thrives in creating order, training their team, and ensuring that every guest’s activity experience is managed with care and excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Outpost-Wide Responsibilities (80%)

• Work in conjunction with the Operations Manager for Retail, Operations Manager for Front Desk, Operations Manager for Transportation, and the Operations Manager for Community Engagement & Sustainability to ensure the Outpost functions as a cohesive guest-centered hub.
• Train and lead the Outpost team to understand all positions within the Outpost, enabling staff to step in and assist with guest needs across departments.
• Ensure your team is trained and responsible for assisting with the coordination and check-in of sleigh ride dinner guests, creating a warm welcome and seamless start to their evening experience.
• Communicate and collaborate effectively with all other Ranch departments — including Food & Beverage, Maintenance, the Horse Program, and Housekeeping — ensuring Outpost operations support and align with the Ranch as a whole.
• Build collaboration across all Outpost and Ranch departments, ensuring seamless communication and support for both guests and employees.
• Ensure systems, schedules, and processes are aligned across departments to create consistency and efficiency.
• Be proactive in addressing guest needs, resolving conflicts, and promoting a culture of hospitality.

Activities-Specific Responsibilities (20%)

• Oversee the planning, coordination, and execution of all guest activities, including ranch activities, Nordic, LMR Rangers Kids Camp, concierge support, and partnerships with third-party providers.
• Manage day-to-day operations such as activity scheduling, last-minute changes, and POS systems for ski rentals, passes, and licenses.
• Act as the primary point of contact for all activity-related guest questions, requests, and concerns, while gathering feedback to continually improve offerings.
• Supervise and develop the Activities Team, Nordic Team, Rangers, and Concierge providing mentorship and on-the-ground leadership.
• Strengthen collaboration and communication with the Barn team, concierge, front desk, and vendors to streamline processes and guest service.
• Train staff on effective communication, service recovery, and professional handling of guest concerns.

QUALIFICATIONS:

• At least 2 years of hospitality or activities management experience.
• At least 2 years of experience managing a team.
• Strong leadership skills with the ability to train, mentor, and develop staff.
• Excellent organizational and communication abilities, with proven success in building cross-departmental collaboration.
• Ability to adapt quickly to changing priorities and guest needs while maintaining professionalism.
• Proficiency in POS and scheduling systems preferred.

LEADERSHIP EXPECTATIONS:

As a Manager of the Ranch, this position is expected to embody the following values:

• Lead by Example — Model professionalism, respect, humility, and integrity in all settings.
• Foster a Positive Culture — Build collaboration across departments, celebrate contributions, and reject gossip or divisive behavior.
• Practice Exceptional Hospitality — Extend thoughtfulness and care to both guests and employees; ensure decisions benefit the Ranch as a whole.
• Accountability & Ownership — Take responsibility for mistakes, focus on solutions, and eliminate the “that’s not my job” mentality.
• Initiative & Decision-Making — Use authority with confidence, avoid silos, and make decisions with awareness of their effect on the Ranch and guest experience.
• Communication & Collaboration — Share information across all Ranch departments, maintain confidentiality when required, and practice transparency to build trust. Consult HR and the Employee Handbook when disciplinary action or policy questions arise.
• Accessibility & Presence — Be available to your team for questions and support. If you are unavailable, communicate in advance and ensure coverage or points of contact are in place so your team is not left without direction. Approachability and presence build trust and continuity.
• Respect the Chain of Command — Support decisions made by senior leadership, communicate them clearly to teams, and model alignment. Feedback and questions should be raised through proper channels with respect.
• Professional Conduct On & Off Duty — Maintain sound judgment and professionalism in all settings; remember your words and actions always reflect on you as a leader and on the Ranch.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Fast-paced, guest-facing environment requiring a high level of professionalism.
• Frequent interaction with guests, staff, and vendors, both in-person and via phone/email.
• Regularly required to walk, stand, and move between Outpost locations and activity areas.
• Must be able to lift up to 25 lbs occasionally.
• Flexible schedule required, including evenings, weekends, and holidays as needed.
• Valid driver’s license with a clean driving record is required; must be comfortable driving in snow and icy conditions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.