Job Details
Job Description
Overview: The Enterprise Transformation Guide serves as the primary navigator for opportunities moving through the Idea to Implementation (I2I) process. Acting as a trusted advisor, connector, and design strategist, this role supports the
Opportunity:
Owner with consistent use of the I2I playbook, ensuring the right people, resources, and routines are in place to deliver quality that aligns to both governance and
experience:
- design standards.
An Enterprise Transformation Guide brings a blend of program management, transformation expertise, and service design capabilities. They help teams interpret and apply The Way We Work principles, ensure I2I governance standards are met, and facilitate collaboration across business lines and disciplines.
They apply human-centered design methods to uncover user needs, visualize service
experience:
s, and align work to strategic priorities. By tracking progress, identifying risks, and guiding
experience:
-led planning, they empower
Opportunity:
Owners to deliver the right solutions, built the right way, for strategic and customer readiness. They serve as a Co-Pilot in an
Opportunity:
Owner’s journey to readiness to evolve into a potentially funded
opportunity:
.
Key Responsibilities:
- Lead and coordinate cross-functional teams throughout the I2I process, ensuring milestones, quality standards, and
experience:
outcomes are met. Serve as a connector between teams, leadership, and subject matter experts, aligning resources and capabilities effectively.
- Facilitate The Way We Work and transformation practices, activating the right tools, methods, and talent – including service design tools like journey maps, service blueprints, and
experience:
prototypes – at the right time. Represent opportunities in committees and leadership forums, communicating progress, value, and
experience:
impact. Translate user and stakeholder insights into
opportunity:
spaces and future-state service models that guide prioritization and delivery. Advocate for customer and employee
experience:
at all levels, using storytelling and design artifacts to build alignment and trust. Core
Skills:
& Competencies: Strategic Thinking & Alignment: Ability to connect
opportunity:
progress and outcomes to organizational strategy, SIC priorities, and
experience:
vision. Skill in identifying and articulating the “so what and why,” inclusive of the value, impact, and
experience:
implications of the work. Stakeholder Engagement & Influence: Ability to frame updates in a way that resonates with executive audiences and cross-functional partners. Skilled in balancing transparency with strategic positioning to build credibility and trust across disciplines. Analytical & Assessment
Skills:
Ability to interpret qualitative and quantitative data from the Reflection & Summary and user research. Competence in using assessment and design research results to identify trends, gaps, and risks across I2I phases. Communication & Storytelling: Skilled at simplifying complex progress updates and
experience:
insights into compelling, concise narratives. Comfortable facilitating discussions, design workshops, and clarifying expectations across diverse audiences. Change & Process Design Activation: Understanding of I2I phases, toll gates, and service design workflows to position updates in the right context.
Ability to spot opportunities for process improvement,
experience:
- enhancement, or capability engagement.
Confidence & Executive Presence: Ability to present to senior leaders with clarity, composure, and authority, advocating for both strategic and customer outcomes. Skilled in handling challenging questions and navigating ambiguity with confidence. Collaboration & Integration: Ability to coordinate across capability teams – including Product, Process, Research, Analytics, and Technology – to ensure updates reflect cross-functional input.
Comfort in guiding
Opportunity:
Owners to articulate milestones, measurable outcomes, and
experience:
goals.
Education:
and
Experience:
Required: Bachelor's degree, or equivalent work
experience:
5+ years relevant work
experience:
Education:
and
Experience:
Preferred: Strong Stakeholder Management & Influence: Proven ability to manage complex stakeholder relationships, navigate tough conversations, and influence decisions toward better outcomes. Consulting
Experience:
Background in consulting or advisory roles, with demonstrated success in guiding strategic initiatives and driving organizational change. Human-Centered & Service Design Expertise: Knowledge of human-centered design principles;
experience:
with service design methods such as journey mapping, stakeholder mapping, and
experience:
prototyping. Service design background strongly preferred, but not mandatory. Knowledge of Organizational Ways of Working: Familiarity with transformation frameworks and governance practices (e.g., The Way We Work or similar), ensuring alignment with enterprise standards. Business Process Design
Skills:
Ability to analyze and design business processes to improve efficiency and
experience:
outcomes.
Risk Management & Governance:
Experience:
- identifying risks and ensuring compliance with governance standards throughout project lifecycles.
Enterprise-Level Program Management: Track record of managing large-scale initiatives with budgets in the millions, coordinating across multiple business lines and disciplines. Storytelling & Communication Excellence: Skilled at simplifying complex concepts into compelling narratives for executive audiences; strong presentation and executive presence.
Workshop Facilitation & Collaboration: Ability to lead design workshops, facilitate cross-functional discussions, and drive alignment among diverse stakeholders. Working Model/Office Location: This will be a hybrid position that includes time spent working in-office at an M&T Bank location. While our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration.
Therefore, eligible candidates must live within commuting distance to one of our six offices below. 345 Main Street, Buffalo, NY 14203 1 Light Street, Baltimore, MD 21202 1100 North Market Street, Wilmington, DE 19801 850 Main Street, Bridgeport, CT 06604 115 Federal Street, Boston, MA 02110 277 Park Avenue, New York, NY 10172 Anticipated Travel
Requirements:
Employees in this position should be prepared to travel at least twice per quarter within the M&T Bank east coast footprint. Travel may occur more often than this and is based upon the needs of the business and work assigned. M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge,
skills:
, and
experience:
will inform their specific
compensation:
Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York.
M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C.
For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive
benefits:
ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
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