Marketing and Creative Operations Lead

About the Team:

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

Marketing Operations at OpenAI builds the systems, workflows, and operating models that allow our marketing teams to run with clarity, speed, and creative excellence.

About the Role:

We’re hiring a Marketing and Creative Operations Lead to help build and operationalize the marketing function for OpenAI’s new product areas. This person will shape how the marketing team plans, collaborates, communicates, and delivers creative and product marketing work, and will be instrumental in standing up the team from its earliest days.

You will define foundational processes, establish cross-functional rhythms, support hiring and onboarding, and design the systems that allow Product, Design, Creative, and Marketing partners to move in sync towards the same goal. This role is ideal for someone who thrives in zero-to-one environments, understands creative and marketing development deeply, and enjoys building teams and systems that scale.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Shape the operating model for product marketing and to go to market plans — defining planning rhythms, collaboration practices, and team norms. Stand up and evolve GTM and creative workflows, aligning Product Marketing, Creative, Design, and Product teams around clear milestones and deliverables. Partner with Recruiting to define hiring needs, participate in interviews, and build a strong, diverse marketing team.

• Develop a scalable onboarding experience for your new agency partners.
• Build and maintain systems for intake, scoping, prioritization, and cross-functional visibility.
• Create playbooks, templates, and documentation that support consistent planning and execution across the GTM pipeline.
• Collaborate with Creative Ops to establish production processes, asset workflows, approvals, and tooling unique to your product area.

Partner with Finance and marketing leads on program visibility, reporting, and budget tracking as the team grows.

• Identify operational gaps and design repeatable systems that empower the team to move quickly without sacrificing quality.

You might thrive in this role if you:

You’ve led operations for cross-functional creative, product marketing, or integrated programs. You enjoy building teams and operational foundations from scratch. You can bring clarity to complex creative, design, and product development workflows. You’re a trusted cross-functional partner and an exceptional communicator.

You can zoom out to set systems-level direction and zoom in to unblock day-to-day execution. You are energized by ambiguity and motivated by building something new and meaningful.

About OpenAI:

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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