Customer Experience Guide - Part Time

Job Title: Customer

Experience:

• Guide - Part Time Team: Retail Location: Reno, NV Scope: Customer Service In-Person, CF2 Reports To: Retail Store General Manager Pay Range: $20.20 - $22.20

Benefits:

Patagonia offers a comprehensive

benefits:

package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment. As a Customer

Experience:

• Guide, you are the embodiment of the brand for our customers.

You engage, develop, implement, and execute operational plans and policies and contribute to Patagonia’s daily front-line retail store and customer

experience:

activities (e.g., sales and customer service). You spend most of your time overseeing retail store and customer

experience:

operations and engage in day-to-day activities that make customers happy. You will learn

about:

our products, share your passion for the community and your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

WHAT YOU:

’LL DO We are in business to save our home planet: You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do.

Utilize selling sense

skills:

and connect our communities to a life outdoors. You are an environmental activist! You participate in our Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved.

Product and Business Knowledge: You are committed to learning

about:

our products, including technical aspects of products in our core sports, to support your ability to serve our customers. You actively seek out information

about:

new products and business services and incorporate it into your everyday customer service practices. Warehouse: You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc. Visual: You maintain our visual store standards for a stronger customer

experience:

by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday

responsibilities:

Marketing: You participate in the Retail Marketing program by helping in event production and execution and bringing forth ideas for engaging your community.

• Training: You participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow/new employees while supporting and striving to achieve store goals.

Security and Loss Prevention: You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store. Inclusion: You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.

You are open, feedback driven, and ensure accountability. Other Duties: You ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs. You will answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.

WHO YOU ARE:

You are an environmental activist- You are knowledgeable and curious

about:

environmental and social issues. You act locally and inspire your community and coworkCustoers to do the same! Your customer service is not bound by convention- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You operate in just and equitable ways- You proactively create a culture of belonging that gives people from all backgrounds, identities, and

experience:

s a meaningful voice. You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented – You contribute engagement, are self-driven, and get things done efficiently and effectively.

You are a lifelong learner and teacher- You are open to change and will try different options to find solutions to share with the team to optimize operations and customer

experience:

.

EXPERIENCE:

YOU BRING Customer Service/Customer Focused: Proven customer service and/or sales

skills:

, previous retail or related customer service

experience:

preferred. Interest in or are eager to learn

about:

our products and services. Problem Solving: Helpful and courteous approach to solving problems. Communication: Effective communication

skills:

with team members and leadership and able to participate in constructive feedback and assist in conflict management. Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement. Organization

Skills:

Proven organizational

skills:

and attention to detail. Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership. Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally. Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment.

Technical Learning: Basic math and computer

skills:

and accuracy with money handling and register use preferred.

PHYSICAL:

REQUIREMENTS:

Able to stand/walk for extended periods of time with working shifts up to 8 hours per day Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising Continually able to walk up and down a staircase carrying boxes, products, and other necessary items Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean Able to safely lift up to 55 pounds Comfortable climbing ladders SCHEDULE Our stores are open seven days a week.

Reno's current business hours are 10am-7pm Monday-Saturday, 10am-6pm Sunday. Our current hiring needs are for 20 to 29 hours with open availability on Friday-Monday. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs.

• Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers.

Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the

opportunity:

to plan. You must report to work on time as well as align to other expectations in our Attendance Policy. EMPLOYEE CONDUCT It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture. Equal Employment

Opportunity:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Patagonia’s Mission Statement We're in business to save our home planet.

Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something

about:

it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd.

In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable.

At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for.

To stay in business for at least forty more, we must defend the place we all call home.