Job Details
Job Description
Role: Patagonia Provisions Operations Coordinator Team: Patagonia Provisions Scope: Individual Contributor, P2 Years of
Experience:
2–3 years Location: Sausalito, CA, Hybrid
About:
Patagonia Provisions Patagonia Provisions was founded to change the way food is made and to help restore the planet through better sourcing, better practices, and better business. We work with farmers, fishers, and producers who are leading the way in regenerative agriculture and responsible food systems, using food as a tool to address climate change, biodiversity loss, and soil health.
As a small, growing business within Patagonia, Provisions operates with an entrepreneurial mindset and a deep commitment to operational excellence, transparency, and environmental responsibility.
What You:
’ll Do: As the Operations Coordinator for Patagonia Provisions, you will play a critical role in supporting day-to-day operational execution across order management, logistics, inventory coordination, and office operations. You’ll work closely with Customer
Experience:
, Sales, Operations, and external logistics partners to ensure orders move smoothly from entry through delivery, while maintaining accurate, audit‑ready documentation and supporting sustainability and reporting needs.
Key responsibilities:
include: Track customer orders from entry through delivery and ensure service-level expectations are met. Serve as a primary point of contact for Customer
Experience:
(CX) inquiries related to orders, discrepancies, and delivery issues.
- Monitor shared inboxes and respond promptly to fulfillment, logistics, and operations-related requests.
Quote, book, and track freight shipments; coordinate with carriers to resolve delivery issues.
- Maintain freight documentation, support dispute resolution, and assist with freight cost analysis.
- Support shipping activities, inventory availability checks, and DTC kitting status updates.
Partner with Sales and Operations teams to manage customer allocations and order inquiries.
- Monitor inventory levels, support forecasting activities, and help resolve shortages or variances.
- Investigate and resolve mishaps, damages, and inventory discrepancies.
- Prepare and maintain shipping documentation, including bills of lading (BOLs), packing slips, commercial invoices, and related forms.
- Ensure data accuracy and maintain organized, audit-ready records.
Collect and maintain logistics and supply chain data to support sustainability, ESG, and EPR reporting.
- Assist with sustainability reporting, life cycle assessments (LCAs), and customer or regulatory disclosures.
- Support project management activities, including product launches and manufacturer onboarding.
- Collaborate cross-functionally to improve data quality, operational efficiency, and environmental performance.
- Manage general office supplies, coordinate facility needs, and support office protocols.
- Perform additional duties as assigned.
Who You Are:
You’re detail-oriented, organized, and take pride in keeping operations running smoothly. You enjoy problem-solving and investigating issues until they’re fully resolved. You’re comfortable balancing multiple priorities in a fast-moving, evolving environment. You communicate clearly and thoughtfully with customers, carriers, and internal partners.
You value accuracy, consistency, and follow-through. You’re excited by Patagonia Provisions’ mission and motivated by work that supports better food systems.
Experience:
You Bring: Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or a related field — or equivalent
experience:
2–3+ years of
experience:
in operations, logistics, supply chain, customer service, or order management; CPG
experience:
is a plus.
Experience:
working with ERP and order-entry systems, EDI platforms, and customer portals. Background in freight coordination, shipping documentation, or transportation logistics. Strong Excel
skills:
and
experience:
managing and analyzing operational data. Familiarity with inventory control, forecasting support, and discrepancy resolution.
Experience:
managing customer inquiries and resolving order or delivery issues. Strong organizational
skills:
with attention to detail and audit readiness.
Experience:
- supporting cross-functional projects and product launches.
Ability to collect, maintain, and report on data related to sustainability or EPR
requirements:
Clear written and verbal communication
skills:
A proactive, problem-solving mindset with the ability to work independently. Comfort supporting office operations and coordinating facilities-related needs. Hiring Range: $75,000- $85,000 USD Annual At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys.
Individual pay within that range can vary for several reasons including
skills:
/capabilities,
experience:
, and available budget. Note the full pay range for this role ranges from: $68,500-$102,840 USD Annual. The Hiring Range reflects where in the range we intend to hire for this role. Workplace Location Overview This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days.
Occasional additional office visits may be required for team events or critical meetings. Employee Conduct It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors. Equal Employment
Opportunity:
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Patagonia’s Mission Statement We're in business to save our home planet.
Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something
about:
it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd.
In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable.
At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for.
To stay in business for at least forty more, we must defend the place we all call home.
