Sr. Supervisor, Packing

Role: Sr. Supervisor, Packing Team: Shipping Scope: People Leader, M2 Years of

Experience:

3+ years Location: Reno, NV General Summary The Packing Sr Supervisor is responsible for the timely and accurate packing of all orders for the Mail Order, Retail, Wholesale and International divisions of Patagonia. The

responsibilities:

associated with this position are divided into four categories including training merchandise processors, overseeing daily operations, and communicating departmental information both internally and externally. In this role you must be passionate

about:

our mission to save our home planet and support our colleagues by exemplifying our culture, core values, and mission every day. As a Sr. Supervisor, Packing you will be expected to provide support for your team to volunteer with local non-profits and to get outdoors to participate in our core sports.

What You:

’ll Do Leadership Practice empathetic and supportive listening, being fully present in one-on-one and/or team meetings. Tailor approaches to meet different communication styles.

• Create an environment where everyone can learn from mistakes, provide their input, and ask judgment-free questions.

Value the perspective of team members, even if it is different from your own.

• Participate in the interview process for prospective Merchandise Processors.

Partner with the Shipping Manager and Sr. Manager to craft and deliver Performance Evaluations for Merchandise Processors and Supervisors including the writing and presentation of evaluations to the staff Generate weekly department productivity and statistical reports.

• Training Train Merchandise Processors on WM.

Partner closely with the Training team for training in all procedures of Packing Functions for Merchandise Processors. This includes how to pack for all divisions, how to select appropriate shipping containers and how/when to change shipping method. Also includes how to handle problem orders (i.e. orders missing items)

• Train Merchandise Processors in Retail Tagging, Wholesale VAS services, Promotional orders, and Mail Order Gift bagging functions as necessary.

Select and train Merchandise Processors (as needed) on how to do the distribution of paperwork.

• Maintain KPI information for the Pack floor.
• Provide support for co-workers to analyze problems, investigate and obtain information to generate solutions.
• Support co-workers to recognize and handle problems as quickly and as constructively as possible.
• Review safety training issues as necessary: lifting, forklifts, emergency exits/procedures, etc. Train seasonal and temporary employees (when applicable)

Operations Coordinate the packing of shipments for all divisions of Patagonia. Partner closely with the International Supervisor and Sr Supervisor regarding outbound International orders. Partner closely with Inventory Control to resolve any problems with outbound orders (i.e. out of stocks, missing items, mislabeled items)

Partner closely with the Picking and Receiving Supervisors and Sr Supervisors to ensure that all picked items (including full case picks) have been delivered to the appropriate area. Partner closely with the Shipping Supervisor and Sr Supervisor to ensure all orders are packed and shipped daily. Partner closely with the Shipping Manager regarding shipping services and methods.

Partner closely with the Shipping Manager in setting up the wave scheduling process in WM. Communication Prepare and present information to the Merchandise Processing staff each morning to ensure co-workers are kept informed of daily workload, priorities, and goals. Act as a resource for resolution of technical problems/issues within the department.

• Communicate and coordinate with the Picking Sr. Supervisor and Shipping Manager regarding RUSH orders, special requests, etc
• Communicate and coordinate with other Department Sr Supervisors regarding workloads and staffing issues.
• Communicate with Customer

Experience:

, Dealer Services and other customer contact departments regarding special requests, problems, issues, etc. Communicate and work in partnership with Picking, Packing and Shipping Supervisors on the opposite shift to ensure a smooth transition between shifts

• Provide Manager with information

about:

co-worker’s quality and quantity of work, offer suggestions and recommend action when necessary. Additional

Responsibilities:

• Maintain adequate supplies for the department including the ordering of all cartons, bags, tape, gift wrapping supplies, etc. Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary

When working in other departments you are expected to maintain at least the minimum productivity standards as applicable

Who You Are:

Passionate – Deeply committed to saving our home planet. Self Motivated - Thrive in an environment with a high level of autonomy, working with little or no supervision.

• Organized – Pay close attention to detail and prioritize work efficiently Teacher - Excels at developing individuals into strong leaders and members of the team Adaptable - Skilled at dealing with ambiguity.
• Demonstrates flexibility in a changing work environment.

Team-oriented – Enjoys working with others and believes success comes from working together. Willingness to pitch in and help others out during slower work periods. Excellent Communicator – Strong writing, speaking, presentation, and interpersonal

skills:

Exercise Sound Judgment – Adhere to safety guidelines and knows when to ask for help Growth Mindset – Always seeking ways to improve processes and develop yourself and others.

Experience:

You Bring 3-5 years of warehouse, inventory, shipping, logistics or other related work

experience:

1+ of leadership

experience:

in a warehouse, distribution center setting supervising employees (approximately 24-42) at one time, including temporary and seasonal help. Strong knowledge of all procedures associated with the packing of merchandise for all divisions of Patagonia. High attention to detail. PC computer

skills:

Warehouse Management Software (WMS) computer

experience:

necessary. Microsoft Word, Excel & Outlook

experience:

is desirable. Related degrees, certifications, or licenses are preferred. Physical

Requirements:

Ability to complete repetitive tasks daily. Ability to physically distinguish differences of color. Ability to consistently climb stairs and walk for extended periods of time. Ability to stand or sit for extended periods of time. Ability to safely lift and carry up to 50 lbs., at times above shoulder height.

Ability to safely team lift 70 lbs. Hiring Range: $30.90 USD/HR-$34.50 USD/hr At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including

skills:

/capabilities,

experience:

, and available budget. Note the full pay range for this role ranges from: $30.90-$46.35 USD/hr. The Hiring Range reflects where in the range we intend to hire for this role.

Benefits:

Patagonia offers a comprehensive

benefits:

package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment. Workplace Location Overview This position is On-Site, requiring employees to work at our Reno office during standard business hours. Hours Must be willing to work flexible hours as seasonal volume may affect the number of hours (higher/lower) necessary to complete the workload for the day.

Employee Conduct It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors. Equal Employment

Opportunity:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Patagonia’s Mission Statement We're in business to save our home planet.

Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something

about:

it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd.

In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable.

At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for.

To stay in business for at least forty more, we must defend the place we all call home.