IT Support & Security Fundamentals Technical Instructor

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

PerScholas hires within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA Position Title: IT Support & Security Fundamentals Technical Instructor Office: Denver, Colorado & Colorado Springs (Onsite)

• Reports To: Sr. Director, Technical Instruction

Per Scholas is seeking an IT Support and Security Fundamentals Instructor to join our Remote Training Team, supporting our on-premises cohort in Denver. The ideal candidate is a detail-oriented, problem-solving individual with strong technical and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded, aligned with our mission focus, and excel in instructional delivery that meets the high expectations of both clients and learners.

WHAT YOU’LL DO:

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and progress monitoring of individual learners, consistently addressing learners violations, and more.
• Provide learners with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum.

Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings.

• Maintain and update Salesforce and/or our LMS with learners grades, certification scores, and progress notes.
• Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency.

Stay current with industry trends and integrate.

• Maintain a positive and inclusive learning environment.

The Instructor will be based in Denver but may also support Colorado Springs cohorts in 2026, teaching in person at both campuses on a rotating schedule.

WHAT YOU’LL BRING TO US:

Instructional Skill Sets 1-3 years of teaching or training experience Strong technical background; able to grasp and convey highly technical subject matter Ability to respond clearly to live digital conversations via a digital engagement platform such as Zoom or an in-person training environment Strong communication skills

Required Skill Sets Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements Knowledge of Windows, Mac, and Linux operating systems, and end-user experience Current A+ certification (1201-1202 Series)

Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V):

Proficiency with Active Directory, GPOs, and ser-profile management

Experience with MS Server (2016-2022), SCCM/WSUS, Patch Management, General understanding of Office 365 administration:

General knowledge of performance monitoring and metrics with Perfmon

Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment:

Proficiency with LAN/WAN, routing configuration, and switching Should be familiar with the OSI model and protocol data flow Working knowledge of Client/Server Environments Familiarity with IT Service Management (ITSM) processes and frameworks Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, TeamViewer, Bomgar)

Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion:

Thorough understanding of Network/OS Security concepts and procedures Proficiency in cybersecurity concepts and the ability to communicate security concepts

Experience with monitoring tools such as Splunk:

Familiarity with AI tools like ChatGPT or copilots like Microsoft/Github Copilot and their utilization in IT support workflows Ability to write content and curriculum related to instructional outcomes and lesson plans Commitment to ongoing professional development, applicable certifications, and coursework to stay current with rapidly evolving technology trends and advancements

Must be able to secure course-relevant certifications (CompTIA or Cisco IT/Network Certifications) Professional Qualifications Bachelor's degree (or equivalent practical/industry experience). CompTIA A+ 1200 Series Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities.

Experience using an SLA ticketing system with a customer/consumer service-driven approach:

Excellent written communication, presentation, and customer service skills. Solid understanding of business needs. Strong evaluation and data management skills. Prior knowledge or background in IT (if minimal, a desire and willingness to learn what’s needed) and a passion for technology are a plus. Personal Characteristics

You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission. You are data-driven, result-oriented, and a forward-looking catalyst for social change. You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.

You are a lifelong learner. You are an effective communicator with strong oral and written skills. You are tech-savvy and learn new tools quickly. You are detail-oriented, with exceptional organizational management skills. You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds.

You are adept at managing your time and balancing multiple projects and tasks. You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources. For this role specifically, we are targeting a salary of $70,000/year, with a range between $65,000/year and $70,000/year, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

QUESTIONS?:

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application! Equal Employment Opportunity We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

PII Policies Non-Discrimination Policy