Senior Application Analyst – Supply Chain Distribution

About the Team:

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Location:

Collaborative Work Environment:

At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job:

Senior Application Analyst – Supply Chain Distribution This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role.

How this role will make an impact:

The Senior Application Analyst role for Supply Chain Technology executes the entire lifecycle of a product line from strategic planning, to tactical activities, to operational support. In this position, you will identify, define, analyze, prioritize, test and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. This position also ensures that issues are resolved in a timely manner, works with vendors for bug fixes and supports our business partners to keep the facilities running with minimal interruptions.

Your goals and responsibilities will include:

• Support the creation of business requirements and functional design specifications

Actively engage with a team of developers, architects, and analyst in delivering business requirements, technical requirements and testing for the implemented functionalities Work closely with the business to ensure solutions meet business needs Understand the business operations in detail; knowledgeable of current and possible future practices, trends and information affecting multiple business functions and aspects of how they relate to other areas

• Ensure the appropriate technology teams are engaged in the solution so all affected systems are included

Influence technical solution; identify gaps between technical solution/application capabilities/business requests and negotiate resolution

• Lead vendor partners to ensure deliverables are high quality, on time and meet the business needs
• Ensure that proposed system changes are supported by application vendor
• Evaluate, coordinate and/or apply configurations, vendor packages and software tool upgrades and patches

Ability to engage business and extract requirements that may or may not be stated directly Ability to resolve issues quickly and accept responsibility for the resolution

• Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identify defects and work to a resolution with the developers and business teams

Will be required to participate in week-long on-call rotation that requires 24/7 availability

Required Qualifications:

Bachelor’s degree - Math, Science, Computer Science, Supply Chain or Business preferred or equivalent work experience Minimum 2+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing small to medium projects

Hands-on technical experience managing and administering retail applications specifically in the area of Supply Chain Distribution Very strong analysis/troubleshooting skills; strong partnering/relationship building skills Strong communication, presentation, and interpersonal skills Strong understanding of the Software Development Lifecycle

Superior ability to manage time, prioritize work, multi-task across many assignments

Experience working on projects involving the implementation of 3rd party software solutions:

Experience partnering with vendors to deliver components of projects:

Flexibility and adaptability to shifting priorities, demands, and timelines; ability to work in a fast-paced environment and handle multiple quickly changing and competing priorities Understanding of APIs and modern technology architecture Familiarity with message formats JS/JSON/CSS/XML Operational application support

Experience with SQL preferred:

Solid Distribution systems experience in Manhattan Associates WMOS, Fortna and Pick to Light preferred

Preferred Qualifications:

Familiarity with Unix and Linux operating systems Tidal, F5, JBOSS experience

Additional Job Considerations

This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients. Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results. On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

• This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture:

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park! On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces

“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education Paid Volunteer Opportunities to spend time doing good for causes close to heart Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.