Front Office Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee

benefits:

and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment

benefits:

, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the

skills:

and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Join their team and

experience:

the

benefits:

of working for a company that values its employees and is committed to creating exceptional guest

experience:

s. Check out this video for more information on our great company!

About:

our property: Embark on an exciting career at SpringHill/Towne Place Suites Avon Vail Valley, where excellence is not just a goal but a commitment to creating exceptional guest

experience:

s! With 243 thoughtfully designed guest rooms, our hotel provides a dynamic workplace that seamlessly blends comfort, commitment, and a distinctive atmosphere. Join a team where each member plays a vital role in delivering outstanding service and crafting memorable moments for our guests. What sets us apart? Our unwavering dedication to fostering a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication.

We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Discover the exciting career possibilities that await you with Pyramid Global Hospitality at SpringHill/TownePlace Suites Avon Vail Valley. Be a part of a team where your contributions make a difference in the guest

experience:

, and your journey towards a fulfilling career starts here!!

What you:

will have an

opportunity:

to do: We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have

experience:

in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous

opportunity:

for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust”

experience:

• Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Supervise daily shift process ensuring all team members adhere to standard operating procedures Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation Maintain the Sundries shop, keeping up with inventory and ordering as necessary Training all new Front Desk Agents to provide exceptional customer service Promote and sell special hotel programs Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and policies Maintain house bank Communicate all pertinent information to manager on duty Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Assist other departments as needed What are we looking for?

Qualifications:

Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort

experience:

preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer

skills:

Excellent verbal and written communication

skills:

Ability to work in a fast-paced setting Ability to stand for the duration of the shift

Compensation:

$27.00 - $27.00 Pyramid Global Hospitality is an equal

opportunity:

employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual

compensation:

packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of

experience:

, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs.

PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making

experience:

PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.