Job Details
Job Description
Overview Qualfon is hiring Property & Casualty Insurance Advocate, you will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no sales, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work onsite in Highland Park, balancing multiple systems and communication channels to deliver a seamless and personalized experience
Hourly pay rate – $22.50 Veterans and their family members are encouraged to apply.
Responsibilities:
- Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
- Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
- Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
- Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
- Maintain required certifications and actively pursuing opportunities to grow product knowledge.
- Meet performance metrics related to service quality, responsiveness, and member satisfaction.
Qualifications:
- High School diploma or GED required; some college degree preferred.
- At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
- Strong written and verbal communication skills with a professional and empathetic tone.
- Ability to multitask across multiple applications while maintaining focus and accuracy.
- Must have an Active Property & Casualty or Personal Lines license
- Typing speed of 20 WPM with 90% accuracy.
- Solid understanding of insurance compliance and regulatory standards.
- Strong research and internet skills; quick learner across various subjects and systems.
- Basic technical troubleshooting skills and comfort with digital tools.
About the Company:
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients
Qualfon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law.
Pay Range USD $22.50 - USD $22.50 /Hr.
